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- Tasks: Supervise a team, deliver exceptional customer service, and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products and services.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options with Wagestream.
- Why this job: This role is your gateway to management with extensive training and career development opportunities.
- Qualifications: Experience in supervising teams and delivering great customer service is essential.
- Other info: We embrace diversity and encourage all backgrounds to apply.
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers. A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
To be successful in this role you’ll need:
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Department Supervisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Familiarise yourself with Halfords' products and services, especially in motoring and cycling. This knowledge will not only help you stand out during the interview but also demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight any previous experience you have in supervising or leading a team. Be ready to share specific examples of how you've successfully coached others and delivered exceptional customer service.
✨Tip Number 3
Prepare to discuss your ability to work under pressure and meet tight deadlines. Think of instances where you've achieved sales targets or improved team performance, as these will resonate well with the hiring team.
✨Tip Number 4
Show your commitment to personal development by mentioning any relevant training or courses you've undertaken. This aligns with Halfords' focus on investing in their employees' growth and can set you apart from other candidates.
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supervising or leading a team, as well as your customer service skills. Use specific examples that demonstrate your ability to achieve sales targets and deliver exceptional results.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your commitment to personal development and how you can contribute to the team’s success. Be sure to align your skills with the job requirements outlined in the description.
Showcase Relevant Experience: When detailing your work history, focus on roles where you delivered on-the-job training or coaching. Highlight any experience in retail or service environments, especially if it involved working under tight deadlines.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a supervisory role.
How to prepare for a job interview at Halfords
✨Showcase Your Leadership Skills
As a Department Supervisor, you'll be leading a team. Be prepared to discuss your previous experience in supervising or coaching others. Share specific examples of how you've motivated your team to achieve targets and maintain high standards.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to talk about your approach to delivering exceptional service. Think of instances where you went above and beyond for a customer and how that impacted the business positively.
✨Highlight Your Ability to Train Others
Since you'll be responsible for on-the-job training, be ready to explain your training methods. Discuss how you adapt your coaching style to different individuals and how you ensure that your team members feel supported and confident.
✨Express Your Commitment to Personal Development
Halfords values personal growth, so share your aspirations and how you plan to develop your skills further. Mention any relevant training or courses you've undertaken and express enthusiasm for the technical training they provide.
