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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a range of employee perks.
- Why this job: Step into management with training and support for your career growth.
- Qualifications: Experience in supervising teams and delivering great customer service.
- Other info: Be part of an exciting journey in a rapidly growing business.
The predicted salary is between 21600 - 36000 £ per year.
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management – you\’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you\’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you\’ll have an infectious enthusiasm for our products and services. You\’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures. Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it\’s in Retail or elsewhere in the Group.
To be successful in this role you\’ll need
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Department Supervisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Get to know the company inside out! Research Halfords, their products, and their values. This way, when you chat with them, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service stories! Think of times you've wowed customers or led a team. Be ready to share these experiences in interviews to demonstrate your skills and passion for retail.
✨Tip Number 3
Network like a pro! Connect with current or former Halfords employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Halfords family!
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your legendary customer service skills in your application. We want to see how you've wowed customers in the past and how you plan to keep that enthusiasm going at Halfords!
Team Leadership Experience is Key: If you've supervised or led a team before, shout about it! We love seeing examples of how you've coached others and delivered results together. It’s all about teamwork here at Halfords.
Be Yourself and Be Honest: Don’t be afraid to let your personality shine through in your application. We value authenticity and want to know what makes you tick, so share your passion for retail and any relevant experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining the Halfords family!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Familiarise yourself with Halfords' products and services. Being able to chat confidently about the latest bikes or car accessories will show your enthusiasm and commitment to the role. It’s all about impressing them with your knowledge!
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully supervised or coached a team in the past. Think about specific situations where you’ve motivated others or resolved conflicts. This will demonstrate that you’re ready for the responsibilities of a Department Supervisor.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Share stories that highlight your ability to wow customers and handle challenging situations. This is crucial for a role that focuses on leading a team to provide top-notch service.
✨Embrace Continuous Learning
Express your commitment to personal development and learning new skills. Mention any relevant training or courses you’ve taken, especially if they relate to retail or customer service. This shows that you’re proactive and eager to grow within the company.
