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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, the UK's top retailer for motoring and cycling products and services.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options like Wagestream.
- Why this job: This role is your gateway to management with extensive training and career development opportunities.
- Qualifications: Experience in supervising teams and delivering great customer service is essential.
- Other info: We embrace diversity and encourage all backgrounds to apply!
The predicted salary is between 28800 - 43200 £ per year.
Apply now Job no: 561387Work type: Part time, 30 hours per weekSite: TottenhamCategories: Retail Management, Retail ColleaguesLocation: Greater LondonSalary: £14.11 per hourBusiness Area: Retail
£14.11 per hourReady to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management – you\’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.A key part of the sales floor leadership team, you\’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you\’ll have an infectious enthusiasm for our products and services.You\’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.Back to that gateway to a management role: we invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it\’s in Retail or elsewhere in the Group.To be successful in this role you\’ll need:Experience of supervising or leading a small teamExperience of delivering great customer service ideally in a retail sales or a services business environmentExperience of delivering on the job training / coaching to othersExperience of working to tight deadlinesA track record of achieving exceptional results against sales targetsIdeally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:Store discount, with 25% off most products across Halfords and TredzEmployee discount, with up to 50% off your garage bills at Halfords AutocentreDiscount on Halfords Breakdown Cover, with bike cover as standard for all annual policiesDiscounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and moreEmployee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a weekFantastic Trade Price Bike Scheme – buy one bike per year from a rangeof bikes which have been significantly reducedLife AssuranceUniformOption to join our Sharesave scheme: save to purchase shares at a 20% discountCycle to Work schemeWagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the futureHealth Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being servicesWe\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.Update your details, view your application and progress.
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Department Supervisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor
✨Tip Number 1
Familiarise yourself with Halfords' products and services. Having a solid understanding of what they offer will not only help you during the interview but also demonstrate your enthusiasm for the role and the company.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully supervised or coached a team in the past. Be ready to discuss specific situations where you motivated others to achieve sales targets or improve customer service.
✨Tip Number 3
Research the latest trends in retail and customer service, especially within the motoring and cycling sectors. Being knowledgeable about current industry practices can set you apart as a candidate who is proactive and engaged.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This shows your genuine interest in the role and the company, and it gives you a chance to assess if Halfords is the right fit for you as well.
We think you need these skills to ace Department Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supervising or leading a team, as well as your customer service skills. Use specific examples that demonstrate your ability to deliver exceptional results and meet sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your commitment to personal development and how you align with Halfords' values, especially regarding customer service and teamwork.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided on-the-job training or coaching. Highlight any experience in retail or service environments, particularly if you have worked under tight deadlines.
Prepare for Potential Questions: Think about how you would respond to questions regarding your leadership style, customer service philosophy, and how you handle challenges. Be ready to discuss your technical knowledge in motoring or cycling, even if it's not extensive.
How to prepare for a job interview at Halfords
✨Show Your Leadership Skills
As a Department Supervisor, you'll be expected to lead a team. Be prepared to discuss your previous experience in supervising or coaching others. Share specific examples of how you've motivated your team to achieve exceptional results.
✨Demonstrate Customer Service Excellence
Halfords values outstanding customer service. Think of instances where you've gone above and beyond for customers. Highlight your ability to create a positive shopping experience and how you can instil that in your team.
✨Be Ready to Discuss Training Experience
Since the role involves delivering on-the-job training, be ready to talk about your experience in this area. Prepare examples of how you've successfully trained or coached others, and the impact it had on their performance.
✨Express Your Commitment to Development
Halfords invests in training and development. Show your enthusiasm for personal growth by discussing any relevant courses or skills you've pursued. Emphasise your willingness to learn and adapt, especially in technical areas related to motoring or cycling.
