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- Tasks: Join us as a Cycle Technician, delivering top-notch bike service and repairs.
- Company: Halfords is the UK's leading retailer for motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and a fantastic Trade Price Bike Scheme.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in cycle service and customer service is preferred but not essential.
- Other info: We embrace diversity and encourage all backgrounds to apply.
- Age 21+ £12.61 per hour
- Under 21 £10.40 per hour
Got a passion for all things bike?
You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role – you’ll be delivering market leading standards of cycle service and repair, after all. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every customer.
Carrying out most of the service and repair work yourself, you\’ll also help develop other members of the team. We only work to the highest quality standards, just like you. A practical problem solver who works quickly and efficiently, you’ll help customers find and maintain their dream bike.
Ideally, you already have experience in a retail or cycle services environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you\’ll need:
- Experience of service, building and repair across a range of cycles
- Experience of delivering great customer service, ideally in a retail or cycle services environment
- Experience of sharing expertise with others
- Experience of working with – and achieving – sales targets
- Availability to work on a rota basis, including weekends
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life insurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Cycle Technician employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycle Technician
✨Tip Number 1
Show your passion for cycling! When you get the chance to speak with us, share your personal experiences with bikes, whether it's about repairs you've done or your favourite cycling routes. This enthusiasm can really set you apart.
✨Tip Number 2
Highlight your customer service skills during any interactions. We value great customer service, so be ready to discuss how you've gone above and beyond for customers in previous roles, especially in retail or cycle services.
✨Tip Number 3
Be prepared to demonstrate your technical skills. If you have the opportunity, bring along examples of your work or even a portfolio showcasing your experience with different types of cycles. This will help us see your practical problem-solving abilities.
✨Tip Number 4
Familiarise yourself with our products and services. Knowing what we offer, especially in terms of electric cycles and premium brands, will show that you're genuinely interested in joining our team and can help you engage in meaningful conversations.
We think you need these skills to ace Cycle Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in cycle services or retail environments. Detail your technical skills and how they relate to servicing and repairing different types of cycles.
Showcase Customer Service Skills: Since customer service is key for this role, provide examples of how you've delivered excellent service in the past. Mention specific situations where you went above and beyond to help a customer.
Express Your Passion for Cycling: Convey your enthusiasm for bikes and cycling in your application. Share personal experiences or stories that demonstrate your love for the sport and how it drives your work ethic.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'service', 'repair', and 'customer service', to ensure your application stands out.
How to prepare for a job interview at Halfords
✨Show Your Passion for Bikes
Make sure to express your enthusiasm for cycling during the interview. Share any personal experiences or stories that highlight your love for bikes, as this will resonate well with the interviewers and demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since delivering great customer service is key for this position, prepare examples of how you've successfully interacted with customers in the past. Discuss any specific situations where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Technical Knowledge
Brush up on your technical skills related to bike servicing and repairs. Be ready to discuss your experience with different types of cycles, including electric ones, and any relevant tools or techniques you are familiar with.
✨Be Ready to Discuss Teamwork
This role involves helping develop other team members, so be prepared to talk about your experience in mentoring or training others. Share examples of how you've collaborated with colleagues to achieve common goals, especially in a retail or cycle services environment.
