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- Tasks: As a Cycle Technician, you'll provide top-notch cycle service and repair while training your team.
- Company: Join Halfords, the UK's leading retailer in automotive and cycling products, passionate about customer experience.
- Benefits: Enjoy up to 25% discount, performance bonuses, life assurance, and fantastic retail deals.
- Why this job: Be part of a dynamic team, enhance your skills, and help customers get moving safely.
- Qualifications: Experience in customer service and cycle repairs is ideal; we value practical skills and a proactive attitude.
- Other info: Flexible hours with a rota including weekends; great opportunities for career progression.
The predicted salary is between 12000 - 18000 £ per year.
This is a permanent part time position based in our Andover store. Core hours are 30 per week and will require working 5 out of 7 days a week, including alternating Saturdays and Sundays.
A Halfords team is a special team, made up of people who are passionate about our products and services and obsessed with giving our customers the very best experience. We’re specialists at what we do – our teams give practical solutions, as well as advising on the very best products to meet our customers’ needs, fitting a range of products to our customers’ cars and bikes.
Our Cycle Technicians are technically skilled as well as being experienced at giving great customer service, ensuring we wow every Halfords customer. This role is critical in delivering market leading standards of cycle service and repair, working on kids, adult, premium, performance and electric cycles. Carrying out most of this work yourself, you will also oversee the training of other members of the team. This work is carried out in store to the highest quality standards, and your expertise at practical problem solving and working quickly and efficiently will ensure our customers never want to shop elsewhere!
Ideally, you already have experience in a retail or cycle services environment, but if you can demonstrate expert practical skills and experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We look after our colleagues as well as we look after our customers, so whether you have ambitions to progress on to a management role in our shops, or elsewhere across the Group of Halfords companies, we will help you to fulfil your potential.
To be successful in this role you will need:
- Experience of giving customers the right solution for their needs
- An interest in our range of products and services
- The ability to communicate with all types of customers and colleagues
- The ability to understand customer needs
- A proactive approach to helping customers
- Experience of service, building and repair across a range of cycles (we work on kids, adult, premium and electric bikes)
- Experience of delivering great customer service, ideally in a retail or cycle services environment
- Experience of sharing expertise with others
- Experience of planning and prioritising
- Problem solving skills
- Experience of working towards and achieving sales targets
- Availability to work on a rota basis, including weekends
As well as holiday and contributory pension, you can expect to enjoy:
- Colleague discount of up to 25% across the Group
- Performance related bonus
- Life assurance
- Uniform
- Fantastic deals across a range of other retailers, travel providers, and more
- Employee Assistance Programme offering advice and support
- Trade Price Bike Scheme
- Option to join our Share Save and Cycle2Work schemes
Join the UK and Ireland’s leading retailer of automotive and cycling products and be part of our success story in getting the nation safely back on the move.
Cycle Technician employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycle Technician
✨Tip Number 1
Familiarise yourself with the latest cycling trends and technologies. Being knowledgeable about electric bikes, premium models, and the latest accessories will not only impress during your interview but also show your passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with customers in a retail environment. Whether it's through part-time work or volunteering, demonstrating your ability to understand and meet customer needs will be crucial.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved problems in previous roles. Highlighting your practical problem-solving skills will resonate well with the hiring team, especially since this role requires quick and efficient solutions.
✨Tip Number 4
Show your enthusiasm for teamwork and training others. Since you'll be overseeing the training of other team members, sharing experiences where you've successfully collaborated or mentored others can set you apart from other candidates.
We think you need these skills to ace Cycle Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cycle services or retail. Emphasise any technical skills you have, especially those related to bike repair and customer service.
Craft a Strong Cover Letter: In your cover letter, express your passion for cycling and customer service. Mention specific experiences where you've successfully solved problems for customers or worked in a team environment.
Showcase Relevant Skills: Clearly outline your problem-solving abilities and experience with different types of cycles. If you have any certifications or training related to bike maintenance, be sure to include them.
Prepare for the Interview: Think about how you would handle various customer scenarios and be ready to discuss your approach to teamwork and training others. Research Halfords' products and services to show your enthusiasm for the role.
How to prepare for a job interview at Halfords
✨Show Your Passion for Cycling
Make sure to express your enthusiasm for cycling and the products offered by Halfords. Share any personal experiences or stories that highlight your love for bikes, as this will resonate with the interviewers and show that you are a good fit for their team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you identified customer needs and tailored your approach to meet those needs, as this is crucial for the Cycle Technician role.
✨Highlight Technical Expertise
Be ready to discuss your experience with cycle repairs and maintenance. If possible, bring along any relevant certifications or training documents that showcase your technical skills, especially with different types of cycles, including electric bikes.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you've successfully solved problems in a fast-paced environment. The interviewers may ask you to describe how you would handle certain repair scenarios or customer complaints, so practice articulating your thought process clearly.
