Halfords is seeking a CX insights Manager to drive analytics and customer insight delivery that shapes the customer experience. You will collect, analyse, and interpret customer data, creating actionable intelligence and dashboards to empower decisions across marketing, operations, product and support teams. You will champion prioritising what matters to customers, partner with the Group CX team, and use tools like NPS, CSAT, and social feedback to influence strategic directions. #J-18808-Ljbffr
CX Insights Lead: Data-Driven Customer Experience employer: Halfords
Halfords is an excellent employer that prioritises employee development and offers a supportive work culture in Havant. With comprehensive training programmes and clear pathways to management, team members are empowered to grow their careers while delivering exceptional customer service. The collaborative environment fosters teamwork and ensures that every employee feels valued and motivated to succeed.
