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- Tasks: Help customers with car and bike services, delivering top-notch service every day.
- Company: Join Halfords, the UK's leading retailer for motoring and cycling products.
- Benefits: Enjoy discounts, flexible working, and a supportive training environment.
- Why this job: Be part of a growing team focused on motoring services and electric mobility.
- Qualifications: Customer service experience is a plus; passion for cars and bikes is essential.
- Other info: We embrace diversity and encourage all backgrounds to apply!
Halfords Bromsgrove, England, United Kingdom
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Halfords Bromsgrove, England, United Kingdom
7 hours ago Be among the first 25 applicants
Join to apply for the Customer Services Advisor role at Halfords
This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
- Age 21+ ÂŁ12.41 per hour
- Under 21 ÂŁ10.20 per hour
- Age 21+ ÂŁ12.41 per hour
- Under 21 ÂŁ10.20 per hour
Love all things motoring and cycling? Great with customers?
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all
You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Benefits
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle2Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
To Be Successful In This Role You Will Need
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
Ideally, You’ll Also Have The Following
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Services Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with Halfords' products and services, especially in motoring and cycling. This knowledge will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. Being able to articulate these experiences can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Halfords if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding working hours. Since the role requires working on a rota basis, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Halfords is looking for in a Customer Services Advisor. Highlight your customer service experience and any relevant skills related to car parts fitting or cycle repair.
Tailor Your CV: Make sure your CV reflects your experience in customer service, especially in retail. Use specific examples that demonstrate your problem-solving skills and proactive approach to helping customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for motoring and cycling. Mention any relevant hobbies or experiences that align with the role, and express your eagerness to contribute to Halfords' success.
Highlight Availability: Since the role requires availability to work on a rota basis, including weekends, make sure to clearly state your availability in your application. This shows your flexibility and willingness to meet the company's needs.
How to prepare for a job interview at Halfords
✨Show Your Passion for Motoring and Cycling
Make sure to express your enthusiasm for cars and bikes during the interview. Share any personal experiences or hobbies related to motoring or cycling, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Experience
Discuss any previous roles where you provided excellent customer service, especially in a retail environment. Use specific examples to illustrate how you tailored your approach to meet customer needs and resolve issues.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully solved problems for customers. This could involve handling complaints or finding solutions to technical issues, showcasing your proactive approach.
✨Be Ready for Practical Questions
Since the role involves fitting car parts and cycle repairs, be prepared for questions that assess your knowledge in these areas. Even if you're not an expert, showing a willingness to learn and adapt can go a long way.