Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with car and bike services, fitting parts, and providing top-notch support.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness programmes, and flexible pay options to suit your lifestyle.
- Why this job: Be part of a growing team focused on innovation in motoring and electric mobility.
- Qualifications: Experience in customer service is a plus; passion for cars and bikes is essential.
- Other info: We value diversity and encourage everyone to apply, regardless of background.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. You may already have experience fitting car parts and cycle repair, even as a hobby. We provide training to help you develop the skills you need, with the goal of delivering market-leading standards of service. You will work with customers on their vehicles in our car park and on bikes in-store, helping us wow every customer.
Responsibilities
- Deliver a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
- Work with customers on their vehicles in the car park and on bikes in-store.
- Develop practical problem-solving skills and the ability to work quickly and efficiently.
- Contribute to delivering market-leading standards of service in a customer-focused environment.
Qualifications
- Experience of delivering great customer service, ideally in a retail sales environment.
- A proactive approach to helping customers and understanding their needs.
- Problem solving skills.
- Availability to work on a rota basis, including weekends.
- Ideally, some knowledge and skills in car parts fitting and cycle repair.
- Some experience of working towards and achieving sales targets.
About the Company & Benefits
We are in an excited growth phase focused on motoring services and electric mobility. We are the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. We invest heavily in training to develop colleagues’ careers, with support for progression in Retail or elsewhere in the Group.
- 25% off most products in Halfords Retail stores and online
- Discounts of up to 50% on garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover for annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on groceries, holidays, insurance, days out, restaurants and more
- Employee assistance programme (free, confidential support and counselling 24/7)
- Fantastic Trade Price Bike Scheme – buy one bike per year at reduced price
- Option to join Sharesave scheme (save to purchase shares at a 20% discount)
- Cycle2Work scheme
#J-18808-Ljbffr
Customer Services Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Show your passion for motoring and cycling during the interview. Share personal experiences or hobbies related to cars and bikes, as this will demonstrate your enthusiasm and fit for the role.
✨Tip Number 2
Prepare to discuss how you've provided excellent customer service in previous roles. Think of specific examples where you went above and beyond to meet a customer's needs, as this will highlight your proactive approach.
✨Tip Number 3
Familiarise yourself with common car parts and cycle repair techniques. Even if you don't have formal experience, showing that you've done your homework can impress the hiring team and demonstrate your commitment to learning.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding working hours. Since the role requires a rota basis including weekends, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion: In your application, express your enthusiasm for motoring and cycling. Share any personal experiences or hobbies related to cars and bikes that demonstrate your genuine interest in the field.
Highlight Customer Service Experience: Make sure to detail your previous customer service roles, especially in retail. Use specific examples of how you have successfully met customer needs and resolved issues to showcase your skills.
Demonstrate Problem-Solving Skills: Include examples of situations where you had to think on your feet and solve problems effectively. This will show that you possess the proactive approach needed for the role.
Tailor Your CV: Customise your CV to align with the job description. Emphasise relevant skills such as car parts fitting and cycle repair, even if they are from personal experience or hobbies, to make your application stand out.
How to prepare for a job interview at Halfords
✨Show Your Passion for Motoring and Cycling
Make sure to express your enthusiasm for cars and bikes during the interview. Share any personal experiences or hobbies related to motoring or cycling, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Experience
Prepare examples from your past roles where you delivered excellent customer service. Focus on how you tailored your approach to meet customer needs, as this is crucial for success in this position.
✨Demonstrate Problem-Solving Skills
Be ready to discuss situations where you faced challenges and how you resolved them. This could include examples from previous jobs or even personal projects related to car parts fitting or cycle repair.
✨Ask Insightful Questions
Prepare thoughtful questions about the company, the team, and the training opportunities available. This shows your interest in the role and helps you understand how you can grow within the company.
