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- Tasks: Assist customers with their needs and provide product knowledge.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and flexible working hours.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service is preferred; retail experience is a plus.
- Other info: Open to all backgrounds; we value diversity and inclusivity.
Apply now Job no: 557164
Work type: Part time, 12 hours per week, Part time, 20 hours per week
Site: Tonbridge
Categories: Retail Colleagues
Location: Kent
Salary: £10.20 – £12.41 per hour
Business Area: Retail
- Age 21+ £12.21 per hour
- Under 21 £10.00 per hour
Got a knack with customers?
Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a rangeof bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Services Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what they sell will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in retail. Be ready to share specific examples of how you've successfully handled customer queries or complaints in the past.
✨Tip Number 3
Demonstrate your proactive approach by preparing questions about the role and the company. This shows that you're not just interested in getting a job, but that you want to contribute positively to the team.
✨Tip Number 4
Be flexible with your availability. Since the role requires working on a rota basis, showing that you can work weekends or varied hours will make you a more attractive candidate.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or sales environments. Use specific examples to demonstrate your skills in delivering great customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to helping customers. Mention any experience you have with achieving sales targets and how you can contribute to the team.
Highlight Availability: Clearly state your availability to work on a rota basis, including weekends. This shows your flexibility and willingness to meet the company's scheduling needs.
Show Enthusiasm for Training: Express your eagerness to learn and develop your skills through the training provided. Mention how this aligns with your career ambitions, whether in retail or other areas.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in retail. Share specific examples of how you've successfully handled customer queries or complaints, demonstrating your proactive approach and ability to understand customer needs.
✨Demonstrate Product Knowledge
While you may not have all the product knowledge yet, showing enthusiasm for learning about the products is key. Research the company’s offerings beforehand and be prepared to discuss how you would explain these products to customers.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical customer service situations. Practice responding to scenarios where you need to resolve a customer issue or meet a sales target, showcasing your problem-solving skills and ability to work under pressure.
✨Express Your Availability and Flexibility
Since the role requires working on a rota basis, including weekends, be clear about your availability during the interview. Showing that you are flexible and willing to adapt to the company's scheduling needs can set you apart from other candidates.
