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- Tasks: Assist customers with car and bike services, ensuring top-notch service every time.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, flexible working hours, and a supportive training environment.
- Why this job: Be part of a growing team focused on customer satisfaction and community impact.
- Qualifications: Experience in customer service is preferred; passion for cars and bikes is a plus.
- Other info: Inclusive workplace welcoming applicants from all backgrounds.
The predicted salary is between 23000 - 25000 £ per year.
Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service.
You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
BenefitsWe know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle2Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Services Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with Halfords' products and services, especially in motoring and cycling. This knowledge will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer interactions in the past. Think about specific situations where you went above and beyond to meet a customer's needs.
✨Tip Number 3
If you have any experience with car parts fitting or cycle repair, be ready to discuss this in detail. Even if it's just a hobby, sharing your passion can set you apart from other candidates.
✨Tip Number 4
Be prepared to demonstrate your problem-solving abilities. Think of scenarios where you've had to think on your feet to resolve an issue, as this is a key skill for a Customer Services Advisor at Halfords.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Halfords is looking for in a Customer Services Advisor. Highlight key skills such as customer service experience, problem-solving abilities, and any relevant knowledge of car parts or cycle repair.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant retail experience. Use specific examples that demonstrate your ability to meet customer needs and solve problems effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your passion for motoring and cycling, and how your skills align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Halfords
✨Show Your Passion for Motoring and Cycling
Make sure to express your enthusiasm for cars and bikes during the interview. Share any personal experiences or hobbies related to motoring or cycling, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Experience
Prepare examples from your past roles where you delivered excellent customer service. Discuss how you tailored your approach to meet customer needs, as this is crucial for a Customer Services Advisor position.
✨Demonstrate Problem-Solving Skills
Be ready to discuss situations where you successfully resolved customer issues. Highlight your proactive approach and ability to think on your feet, which are essential skills for this role.
✨Familiarise Yourself with Car Parts and Cycle Repair
Even if you don't have extensive experience, showing that you have some knowledge about car parts fitting and cycle repair can set you apart. Consider doing a bit of research or even a hands-on practice before the interview to boost your confidence.
