Customer Services Advisor

Be among the first 25 applicants. This pay range is provided by Halfords. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

Base pay range

• Age 21+ £12.41 per hour
• Under 21 £10.20 per hour

Love all things motoring and cycling? Great with customers? Your knack for customers and boundless enthusiasm for cars and bikes will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training to give you the skills you need—you’ll be delivering market‑leading standards of service, after all.

You’ll soon be working on customers’ vehicles in our car park and on bikes in‑store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem‑solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience but if you can demonstrate tailoring your approach in a customer‑focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality—whether it’s in Retail or elsewhere in the Group.

Benefits

• 25% off most of our products in Halfords Retail stores and online
• Up to 50% discount on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• Employee assistance programme offering free, independent, confidential support and counselling 24/7
• Fantastic Trade Price Bike Scheme—buy one bike per year from a range of bikes significantly reduced
• Option to join our Sharesave scheme: buy shares at a 20% discount
• Cycle2Work scheme
• Wagestream—access up to 30% of your pay as you earn it and save automatically to build a rainy‑day fund
• Health Cash Plan—claim cash back towards healthcare costs and access health and well‑being services

To Be Successful In This Role You Will Need

• Experience delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem‑solving skills
• Availability to work on a rota basis, including weekends

Ideally, You’ll Also Have The Following

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience working towards and achieving sales targets

We’re in an exciting chapter—rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services and the largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal‑opportunity employer and celebrate diversity within our one Halfords family.

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