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For Companies At a Glance
- Tasks: Deliver top-notch customer service while fitting car parts and repairing bikes.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, health plans, and a supportive work environment.
- Why this job: Combine your passion for cars and bikes with a rewarding customer service role.
- Qualifications: Experience in retail and a proactive approach to customer needs.
- Other info: Flexible hours, training opportunities, and a chance to grow your career.
Overview
Work type: Part time, 16 hours per week
Site: Southend-on-Sea
Location: Essex
Salary: £10.20 - £12.41 per hour
Business Area: Retail
Responsibilities
Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all.
You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We'll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience but if you can demonstrate experience of tailoring your approach in a customer-focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in retail or elsewhere in the Group.
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle2Work scheme
- Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
Requirements
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
Preferred
A note on ideal additional capabilities:
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Services Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their values, products, and services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and retail. Prepare your responses, focusing on your past experiences and how they relate to the role of a Customer Services Advisor. We want you to shine!
✨Tip Number 3
Show off your passion! If you love cars and bikes, let that enthusiasm come through during your interview. Share any relevant hobbies or experiences that demonstrate your knowledge and excitement for the industry. It’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion: Let your love for motoring and cycling shine through in your application. We want to see your enthusiasm for cars and bikes, so share any relevant experiences or hobbies that highlight this passion!
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. We’re looking for customer service experience and problem-solving skills, so don’t forget to showcase those!
Be Yourself: We value authenticity! Don’t be afraid to let your personality come through in your writing. We want to know who you are beyond your qualifications, so feel free to share a bit about yourself.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Brush up on your knowledge of car parts and cycle repairs. Even if you’re not a pro, showing enthusiasm and a willingness to learn can really impress the interviewers. They love candidates who are passionate about motoring and cycling!
✨Customer Service is Key
Prepare examples of how you've delivered great customer service in the past. Think about times when you went above and beyond for a customer or solved a tricky problem. This role is all about wowing customers, so showcasing your skills here is crucial.
✨Be Ready to Problem-Solve
Expect some scenario-based questions where you’ll need to demonstrate your problem-solving skills. Practice thinking on your feet and coming up with solutions quickly. The ability to handle challenges efficiently will set you apart from other candidates.
✨Show Your Team Spirit
Halfords values teamwork, so be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve a common goal. Highlighting your ability to fit into a team will show that you’re a great cultural fit for the company.
