Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist customers with their needs.
- Company: Join Halfords, a leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and financial planning tools.
- Why this job: Be part of a mission to keep the nation moving safely.
- Qualifications: Experience in customer service and a proactive attitude.
- Other info: Inclusive workplace with opportunities for all backgrounds.
€14.50 per hour
Love all things motoring and cycling? Great with customers?
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market‑leading standards of service, after all.
You’ll soon be working on customers’ vehicles in our car park and on bikes in‑store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem‑solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience but if you can demonstrate experience of tailoring your approach in a customer‑focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To Be Successful In This Role You Will Need
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem‑solving skills
- Availability to work on a rota basis, including weekends
Ideally, You’ll Also Have The Following
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
Benefits
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy‑day fund for the future
We’re in an exciting chapter as a leading retailer of motoring and cycling products and services. Join us in our mission to keep the nation moving safely and be part of our success story.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
#J-18808-Ljbffr
Customer Services Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their values, products, and services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your responses. Use examples from your past experiences to demonstrate your problem-solving skills and proactive approach.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering great customer service. We want to see how you've gone above and beyond for customers in the past, especially in a retail setting!
Be Proactive and Problem-Solving: In your application, share examples of how you've proactively helped customers and solved their problems. This will show us that you understand their needs and can think on your feet!
Flexibility is Key: Since this role involves working on a rota basis, including weekends, let us know about your availability. Being flexible can really set you apart from other candidates!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Halfords
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of great customer service. Think about your past experiences and be ready to share specific examples where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction, which is key for a role at Halfords.
✨Show Off Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles. Think of situations where you had to think on your feet or resolve a customer issue quickly. Highlighting your problem-solving skills will demonstrate your proactive approach, which is exactly what they’re looking for.
✨Familiarise Yourself with Products
Since this role involves car parts and cycle repairs, it’s a good idea to have some basic knowledge about these products. Do a bit of research on common car issues or bike maintenance tips. This will not only impress your interviewers but also show your genuine interest in the role.
✨Be Ready for Rota Questions
As the job requires working on a rota basis, be prepared to discuss your availability. Think about your schedule and be honest about when you can work, including weekends. Showing flexibility can set you apart from other candidates and align with their needs.