Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with car and bike services, delivering top-notch fitting and repairs.
- Company: Join the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts on products, services, and a fantastic employee assistance programme.
- Why this job: Combine your passion for vehicles with customer service in a dynamic environment.
- Qualifications: Experience in customer service and a proactive attitude towards helping others.
- Other info: Great career progression opportunities and extensive training provided.
The predicted salary is between 24000 - 36000 £ per year.
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. You may already have experience fitting car parts and cycle repair, even as a hobby. We provide training to help you develop the skills you need, with the goal of delivering market-leading standards of service. You will work with customers on their vehicles in our car park and on bikes in-store, helping us wow every customer.
Responsibilities
- Deliver a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.
- Work with customers on their vehicles in the car park and on bikes in-store.
- Develop practical problem-solving skills and the ability to work quickly and efficiently.
- Contribute to delivering market-leading standards of service in a customer-focused environment.
Qualifications
- Experience of delivering great customer service, ideally in a retail sales environment.
- A proactive approach to helping customers and understanding their needs.
- Problem solving skills.
- Availability to work on a rota basis, including weekends.
- Ideally, some knowledge and skills in car parts fitting and cycle repair.
- Some experience of working towards and achieving sales targets.
About the Company & Benefits
We are in an excited growth phase focused on motoring services and electric mobility. We are the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. We invest heavily in training to develop colleagues’ careers, with support for progression in Retail or elsewhere in the Group.
- 25% off most products in Halfords Retail stores and online
- Discounts of up to 50% on garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover for annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on groceries, holidays, insurance, days out, restaurants and more
- Employee assistance programme (free, confidential support and counselling 24/7)
- Fantastic Trade Price Bike Scheme – buy one bike per year at reduced price
- Option to join Sharesave scheme (save to purchase shares at a 20% discount)
- Cycle2Work scheme
Customer Services Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Research Halfords and understand their values, products, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve wowed customers or solved problems. Be ready to share these experiences in interviews to demonstrate your proactive approach and problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to motoring and cycling. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Halfords.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for cars and bikes shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely love what you do and are excited about helping customers with their vehicles.
Tailor Your Experience: Make sure to highlight any relevant experience you have, whether it’s from previous jobs or hobbies. If you've fitted car parts or repaired bikes, tell us all about it! We love seeing how your skills can contribute to our team.
Be Customer-Focused: Since this role is all about delivering top-notch customer service, share examples of how you've gone above and beyond for customers in the past. We want to know how you understand and meet their needs!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Halfords
✨Show Your Passion for Cars and Bikes
Make sure to express your enthusiasm for cars and bikes during the interview. Share any personal experiences or hobbies related to fitting car parts or cycle repair. This will demonstrate your genuine interest in the role and help you connect with the interviewer.
✨Highlight Your Customer Service Skills
Since this role is all about delivering great customer service, be ready to discuss your previous experiences in retail or customer-facing roles. Prepare specific examples of how you've gone above and beyond to meet customer needs, as this will showcase your proactive approach.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you had to solve a problem quickly and efficiently. Be prepared to share these examples during the interview, as they will highlight your practical problem-solving skills, which are crucial for this position.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask the interviewer about the company’s growth phase and training opportunities. This shows that you're not only interested in the role but also invested in your potential future with the company.
