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- Tasks: Welcome customers and manage job bookings while addressing technical concerns.
- Company: Join the UK's largest automotive service and repair business with exciting growth.
- Benefits: Enjoy 5.6 weeks annual leave, discounts, and financial planning support.
- Why this job: Be part of a dynamic team focused on customer experience and innovation.
- Qualifications: Excellent customer service skills and IT literacy required.
- Other info: Great career opportunities in a rapidly growing environment.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Advisor
£27,936.48 – £28,387 per annum + bonus
44 hours per week
Earn extra with our refer a friend scheme – T&C\’s Apply
This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.
We\’re the UK\’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.
As a Customer Service Advisor, you\’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Benefits Include:
- 5.6 weeks\’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream – access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.
Skills and Experience
- Proven track record of delivering excellent customer service
- IT literate
- Able to handle difficult situations professionally and calmly
- Experience working towards and achieving targets
- Ideally, experience in an Autocentre environment
- Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles
We\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Job Location & Details
Halfords
Coventry, UK
Permanent
Published on 2 Feb 2026
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Customer Service Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Halfords Garage Services and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or technical concerns. Role-playing with a friend can help you feel more confident when it comes to discussing these during your interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Halfords team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've handled tricky situations and kept customers happy, so share some examples that showcase your skills!
Be IT Savvy: Since you'll be using our in-house system for job bookings, it's important to mention your IT literacy. If you've worked with similar systems before, let us know! It’ll give you an edge in the application.
Tailor Your Application: Take a moment to tailor your application to the role. Use keywords from the job description and show us why you're the perfect fit for our Fusion centres. A personalised touch goes a long way!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Halfords
✨Know the Company Inside Out
Before your interview, take some time to research Halfords Garage Services. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to provide excellent service. This will demonstrate your capability to thrive in a customer-focused role.
✨Be Ready for Technical Questions
Since you'll be discussing technical concerns with customers, brush up on basic automotive knowledge relevant to the role. Familiarise yourself with common issues that might arise in an Autocentre environment. This will help you feel more confident and prepared during the interview.
✨Practice Calmness Under Pressure
Interviews can be nerve-wracking, especially when discussing challenging situations. Think of scenarios where you had to remain calm and professional while dealing with difficult customers. Practising these responses will help you convey your ability to handle pressure effectively.
