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For Companies At a Glance
- Tasks: Be the friendly face for customers, handling bookings and addressing their concerns.
- Company: Join the UK's largest automotive service and repair business with exciting growth.
- Benefits: Enjoy 5.6 weeks annual leave, discounts, and financial planning support.
- Why this job: Make a real difference in customer experiences while advancing your career.
- Qualifications: Excellent customer service skills and IT literacy required.
- Other info: Great opportunities for career progression and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We\\\’re the UK\\\’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.
Responsibilities
- As a Customer Service Advisor, you\\\’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Qualifications
- Proven track record of delivering excellent customer service
- IT literate
- Able to handle difficult situations professionally and calmly
- Experience working towards and achieving targets
- Ideally, experience in an Autocentre environment
- Must have a full drivers licence with less than 9 points
Growth & Company
We\\\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\\\’re the UK\\\’s leading retailer of motoring and cycling products and services, and the UK\\\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Benefits
- 5.6 weeks\\\’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream – access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.
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Customer Service Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Halfords and understand their values, services, and recent developments. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their success story.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult situations or technical concerns. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and even lead to referrals, which can boost your chances of landing that Customer Service Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Halfords and ready to contribute to getting the nation safely back on the move.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've handled tough situations and kept customers happy, so share some examples that showcase your skills!
Be IT Savvy: Since you'll be using our in-house system for job bookings, it's important to mention your IT literacy. If you've worked with similar systems before, let us know! It’ll give you an edge in the application.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to show us you're a perfect fit for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Halfords
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their services, values, and recent developments in the automotive industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Technical Questions
Since you'll be discussing technical concerns with customers, brush up on basic automotive knowledge. Familiarise yourself with common issues and solutions that customers might face. This will help you appear confident and knowledgeable during the interview.
✨Practice Calmness Under Pressure
You may encounter questions about handling difficult situations. Think of scenarios where you remained calm and professional under pressure. Practising these responses will prepare you to demonstrate your ability to manage challenging interactions effectively.
