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- Tasks: Be the friendly face for customers, handling bookings and addressing their concerns.
- Company: Join Halfords, the UK's largest automotive service and repair business with exciting growth opportunities.
- Benefits: Enjoy 5.6 weeks annual leave, discounts on products, and access to financial planning support.
- Why this job: Be part of a dynamic team focused on motoring services and electric mobility while progressing your career.
- Qualifications: Excellent customer service skills, IT literate, and a full driver's licence required.
- Other info: We embrace diversity and encourage all backgrounds to apply!
The predicted salary is between 23900 - 28000 £ per year.
Customer Service Advisor
Apply now Job no: 560032
Work type: Full time
Site: Folkestone
Categories: Autocentre Colleagues
Location: Kent
Salary: £27,936.48 per annum + bonus
Business Area: Autocentres
- £27,936.48 per annum + bonus
- 5 days a week / 44 hours per week (this centre is closed on Sunday\’s)
- Earn extra with our refer a friend scheme – T&C\’s Apply
We\’re the UK\’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.
As a Customer Service Advisor, you\’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Benefits Include:
- 5.6 weeks\’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream – access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.
Skills and Experience
- Proven track record of delivering excellent customer service
- IT literate
- Able to handle difficult situations professionally and calmly
- Experience working towards and achieving targets
- Ideally, experience in an Autocentre environment
- Must have a full drivers licence with less than 9 points
We\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
#s1-Gen
- Proven track record of delivering excellent customer service
- IT literate
- Able to handle difficult situations professionally and calmly
- Experience working towards and achieving targets
- Ideally, experience in an Autocentre environment
- Must have a full drivers licence with less than 9 points
We\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
5.6 weeks\’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream – access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.
#J-18808-Ljbffr
Customer Service Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by Autocentres. Understanding common customer queries and technical concerns will help you engage confidently during interviews.
✨Tip Number 2
Practice handling difficult customer scenarios. Think of examples from your past experiences where you successfully resolved issues, as this will demonstrate your ability to remain calm and professional under pressure.
✨Tip Number 3
Network with current or former employees of Halfords or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. Inquire about career progression opportunities and how the team collaborates to achieve targets.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. Use keywords from the job description, such as 'excellent customer service' and 'IT literate', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle difficult situations. Mention specific examples from your past experiences that demonstrate your skills and how they align with the role.
Highlight Relevant Experience: If you have experience in an Autocentre environment or similar roles, make sure to emphasise this in your application. Discuss how your background prepares you for the challenges of the Customer Service Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your communication skills and empathy.
✨Familiarise Yourself with the Company
Research Halfords and its Autocentres. Understand their services, values, and recent developments in the automotive industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Technical Questions
Since the role involves discussing technical concerns, brush up on basic automotive knowledge. Be ready to explain common car issues or maintenance tips, as this will demonstrate your capability to assist customers effectively.
✨Practice Handling Difficult Situations
You may encounter challenging customer interactions. Think of scenarios where you managed difficult situations calmly and professionally. Practising these responses will help you convey your problem-solving skills during the interview.