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For Companies At a Glance
- Tasks: Assist customers with their needs and provide excellent service in a retail environment.
- Company: Join Halfords, the UK's leading retailer for motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and flexible working hours with a focus on career development.
- Why this job: Be part of a growing company that values diversity and offers training to help you succeed.
- Qualifications: Experience in customer service is preferred; a proactive attitude and weekend availability are essential.
- Other info: We encourage all backgrounds to apply and offer a supportive, inclusive workplace.
Overview
Ideally, you already have retail sales experience but if you\’ve worked in another customer focused sales environment, we\’re likely to be a great fit for each other. You\’re already a legend at quick and efficient working, and we\’ll give you the product knowledge and skills training you need to wow every customer. You\’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it\’s in Retail or elsewhere in the Group.
Responsibilities / Requirements
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what you’ll be selling will not only boost your confidence but also impress the hiring team during any interviews.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the company, whether it's through networking or during the interview process. Highlight specific examples where you've gone above and beyond for customers.
✨Tip Number 3
Be prepared to discuss your experience with sales targets. Think of instances where you successfully met or exceeded goals, as this will demonstrate your ability to contribute to the team’s success.
✨Tip Number 4
Research the company culture at Halfords. Understanding their values and mission can help you align your answers during interviews and show that you’re a great fit for their team.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous retail or customer service experience in your CV and cover letter. Use specific examples to demonstrate how you've successfully engaged with customers and met sales targets.
Showcase Your Skills: In your application, highlight skills that are relevant to the role, such as communication, problem-solving, and a proactive approach to customer needs. Tailor your language to reflect the job description.
Express Enthusiasm for the Role: Convey your excitement about the opportunity to work as a Customer Sales Advisor. Mention why you are drawn to this position and how it aligns with your career goals, especially in the retail sector.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, especially in a retail or sales environment.
✨Demonstrate Product Knowledge
While you may not have all the product knowledge yet, showing enthusiasm for learning about the products can set you apart. Research the company’s offerings and be prepared to discuss how you would explain them to customers.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice common customer interactions and think about how you would handle various situations, such as dealing with difficult customers or upselling products.
✨Express Your Availability and Flexibility
Since the role requires working on a rota basis, be clear about your availability. Show that you are flexible and willing to work weekends or varied hours, which is crucial for this position.
