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- Tasks: Assist customers with their purchases and provide excellent service in a retail environment.
- Company: Join Halfords, the UK's leading retailer for motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and flexible working hours with a competitive salary.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service is preferred; a proactive attitude is essential.
- Other info: We welcome applications from all backgrounds and promote an inclusive workplace.
Customer Sales Advisor Halfords•Rugby, Elliotts Field Retail Park, Warwickshire, United Kingdom
- Age 21+ £12.21 per hour
- Under 21 £10.00 per hour
Got a knack with customers?
Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of their offerings will not only help you in conversations with customers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. This will help you become more comfortable with understanding customer needs and providing tailored solutions.
✨Tip Number 3
Be prepared to discuss your previous experiences in retail or customer-focused roles during the interview. Highlight specific examples where you successfully met sales targets or provided exceptional service.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. Employers love candidates who are passionate about their brand and can convey that excitement to customers.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail sales. Use specific examples to demonstrate how you've successfully met customer needs and achieved sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention why you want to work for this company and how your skills align with their values and goals.
Highlight Availability: Clearly state your availability to work on a rota basis, including weekends. This shows your flexibility and willingness to meet the company's scheduling needs.
Show Enthusiasm for Training: Express your eagerness to learn and develop your skills through the training provided. Mention any previous experiences where you have successfully adapted to new products or services.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Product Knowledge
Even if you’re not yet familiar with their specific products, do some research beforehand. Familiarise yourself with the types of products they sell and be prepared to discuss how you would explain these to customers.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific customer situations. Think about times when you successfully resolved a customer issue or met a sales target, and be ready to share those stories.
✨Express Your Willingness to Learn
Since the company invests heavily in training, express your enthusiasm for learning new skills. Talk about your career aspirations and how you see this role fitting into your long-term goals.
