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For Companies At a Glance
- Tasks: Engage with customers, provide product knowledge, and assist in sales.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a fantastic bike scheme.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service and a proactive approach are ideal.
- Other info: We embrace diversity and encourage all backgrounds to apply.
Overview
Age 21+ £12.21 per hour
Under 21 £10.00 per hour
Got a knack with customers?
Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Responsibilities
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with Halfords' products and services. Knowing the ins and outs of what they offer will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous customer service experience during your conversations. Be ready to share specific examples of how you've successfully handled customer queries or complaints in the past.
✨Tip Number 3
Demonstrate your proactive approach by preparing questions about the role and the team. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
✨Tip Number 4
Be flexible with your availability. Since the role requires working on a rota basis, showing that you can accommodate various shifts, including weekends, will make you a more attractive candidate.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail sales experience and any customer service roles you've held. Use specific examples to demonstrate your problem-solving skills and proactive approach to helping customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Customer Sales Advisor role at Halfords. Mention how your previous experiences align with their requirements, particularly your ability to work towards sales targets and deliver excellent customer service.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as communication, teamwork, and adaptability. Provide examples of how you've successfully used these skills in past positions, especially in a retail or customer-focused environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Sales Advisor.
How to prepare for a job interview at Halfords
✨Show Off Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will resonate well with Halfords' focus on customer satisfaction.
✨Demonstrate Product Knowledge
While you may not be an expert yet, showing enthusiasm for learning about Halfords' products can set you apart. Research their offerings beforehand and be prepared to discuss how you would explain these products to customers.
✨Be Proactive and Solution-Oriented
Halfords values a proactive approach to helping customers. During the interview, share instances where you've identified customer needs and provided effective solutions, showcasing your problem-solving skills.
✨Prepare for Rota Availability Questions
Since the role requires flexibility with working hours, be ready to discuss your availability. Show that you're willing to work weekends and adapt to the rota, which demonstrates your commitment to the role.
