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- Tasks: Engage with customers, provide product knowledge, and support sales in a dynamic retail environment.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and flexible pay options to suit your lifestyle.
- Why this job: Be part of a growing team focused on innovation and customer satisfaction while developing your career.
- Qualifications: Experience in customer service or retail sales is preferred; a proactive attitude is essential.
- Other info: We welcome applicants from all backgrounds and encourage you to apply even if you don't meet every requirement.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To Be Successful In This Role You Will Need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what you’ll be selling will not only boost your confidence but also impress your interviewers, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a retail environment. Think about how you would handle difficult customers or upsell products, as demonstrating problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your previous sales experiences and how you’ve met targets in the past. Use specific examples to illustrate your success, as this will show that you have the right mindset for achieving sales goals in your new role.
✨Tip Number 4
Show enthusiasm for the company’s growth and its focus on electric mobility. Research recent developments in the industry and be ready to share your thoughts on how you can contribute to their success, which will demonstrate your commitment to being part of their team.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail sales. Use specific examples to demonstrate your problem-solving skills and proactive approach to helping customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention any experience you have with achieving sales targets and how you can contribute to the team.
Highlight Your Availability: Clearly state your availability to work on a rota basis, including weekends. This shows your flexibility and willingness to meet the company's scheduling needs.
Show Enthusiasm for Training: Express your eagerness to learn and develop your skills through the training provided. Mention how this aligns with your career ambitions, whether in retail or other areas within the company.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, especially in a retail or sales environment.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've successfully resolved customer issues. Employers love candidates who can think on their feet and provide solutions that enhance the customer experience.
✨Understand the Products
Familiarise yourself with the products and services offered by the company. Being knowledgeable about what they sell will show your enthusiasm and readiness to engage with customers effectively.
✨Express Your Career Ambitions
Since the company invests in training and career development, be open about your career goals. Discuss how you see yourself growing within the company and how you can contribute to its success.
