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- Tasks: Engage with customers, provide product knowledge, and achieve sales targets.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a flexible work schedule.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service and a proactive approach to sales is preferred.
- Other info: We welcome applications from all backgrounds and offer inclusive workplace culture.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what you’ll be selling will not only boost your confidence but also impress your interviewers, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Brush up on your customer service skills. Think of specific examples from your past experiences where you went above and beyond for a customer. This will help you demonstrate your ability to deliver great service, which is crucial for the Customer Sales Advisor role.
✨Tip Number 3
Prepare to discuss your experience with sales targets. Even if you haven't worked in retail, think about times when you've had to meet goals or quotas in previous jobs. This will show that you understand the importance of achieving sales and can contribute to the team’s success.
✨Tip Number 4
Be ready to talk about your availability and flexibility. Since the role requires working on a rota basis, including weekends, emphasising your willingness to adapt your schedule can set you apart from other candidates who may not be as flexible.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous retail or customer service experience in your CV and cover letter. Use specific examples to demonstrate how you've successfully engaged with customers and met their needs.
Showcase Your Skills: In your application, highlight skills that align with the job description, such as your ability to work efficiently, meet sales targets, and provide excellent customer service. Tailor your language to reflect the qualities they are looking for.
Express Enthusiasm for Training: Mention your eagerness to learn and develop new skills. The company values training, so expressing a willingness to grow within the role can set you apart from other candidates.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief statement about why you want to work specifically for this company. This shows genuine interest and can make your application more memorable.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, especially in a retail or sales environment.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the company. Being able to discuss their features and benefits will show your enthusiasm and preparedness for the role.
✨Be Proactive and Engaging
During the interview, adopt a proactive approach. Show that you understand customer needs and can engage with them effectively. This will demonstrate your suitability for the role as a Customer Sales Advisor.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Prepare by thinking of scenarios where you successfully resolved issues or achieved sales targets, and be ready to share these experiences.
