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For Companies At a Glance
- Tasks: Engage with customers, provide product knowledge, and assist in sales.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and flexible working hours.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service or retail is preferred; a proactive attitude is essential.
- Other info: Open to all backgrounds; apply even if you don't meet every requirement!
Overview
Age 21+ £12.21 per hour
Under 21 £10.00 per hour
Got a knack with customers?
Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Responsibilities
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what you’ll be selling will not only boost your confidence but also impress your interviewers, showing that you're proactive and genuinely interested in the role.
✨Tip Number 2
Highlight your customer service skills during any interactions. Share specific examples of how you've gone above and beyond for customers in previous roles, as this will demonstrate your ability to deliver great service, which is crucial for a Customer Sales Advisor.
✨Tip Number 3
Be prepared to discuss your experience with sales targets. Even if you haven't worked in retail, think about times when you've had to meet goals or quotas in other jobs, as this will show your potential to succeed in a sales environment.
✨Tip Number 4
Show enthusiasm for the role and the company during your conversations. Employers love candidates who are excited about the opportunity, so express your eagerness to contribute to Halfords' success and your willingness to learn and grow within the company.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous retail or customer service experience in your CV and cover letter. Mention specific examples of how you've successfully engaged with customers and met their needs.
Showcase Your Skills: In your application, highlight skills that are relevant to the role, such as communication, problem-solving, and sales abilities. Use concrete examples to demonstrate how you've used these skills in past roles.
Tailor Your Application: Customise your CV and cover letter for the Customer Sales Advisor position. Refer to the job description and align your experiences and skills with the requirements mentioned, such as working towards sales targets and providing excellent customer service.
Express Enthusiasm: Convey your passion for the role and the company in your application. Explain why you want to work for Halfords and how you can contribute to their success, especially in the context of their focus on motoring services and electric mobility.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Since the role is all about delivering great customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to meet a customer's needs or resolve an issue.
✨Demonstrate Product Knowledge
Even if you haven't worked with their specific products before, do some research on them. Familiarise yourself with the types of products they sell and think about how you would explain their features and benefits to a customer.
✨Be Ready for Sales Target Questions
Expect questions about your experience with sales targets. Prepare to discuss how you've met or exceeded targets in previous roles, and think about strategies you used to achieve those goals.
✨Exhibit a Proactive Attitude
The company values a proactive approach to helping customers. During the interview, express your enthusiasm for assisting customers and understanding their needs. Share examples of how you've taken initiative in past roles to improve customer satisfaction.
