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- Tasks: Assist customers with their needs and provide excellent service in a retail environment.
- Company: Join Halfords, the UK's leading retailer for motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and flexible working hours with a competitive salary.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service is preferred; a proactive attitude is essential.
- Other info: We welcome applications from all backgrounds and encourage you to apply even if you don't meet every requirement.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of their offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different customer scenarios can help you articulate how you would handle various situations, showcasing your proactive approach.
✨Tip Number 3
Be prepared to discuss your previous sales experiences and how you've met targets. Think of specific examples that highlight your achievements and how they relate to the role of a Customer Sales Advisor.
✨Tip Number 4
Show enthusiasm for the company’s growth in motoring services and electric mobility. Research recent developments in these areas and be ready to share your thoughts on how you can contribute to this exciting chapter.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous retail or customer service experience in your CV and cover letter. Mention specific examples of how you've successfully engaged with customers and met sales targets.
Showcase Your Skills: In your application, highlight skills that are relevant to the role, such as communication, problem-solving, and a proactive approach to customer needs. Use concrete examples to demonstrate these skills.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific requirements mentioned in the job description. Explain why you are a great fit for the Customer Sales Advisor position and how you can contribute to the company's success.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, especially in a retail or sales environment.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the company. Being able to discuss their features and benefits will show your enthusiasm and preparedness for the role.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific customer situations. Think about times when you've gone above and beyond to meet a customer's needs and be ready to share those stories.
✨Express Your Willingness to Learn
Since the company invests heavily in training, express your eagerness to learn and grow within the role. Discuss any previous experiences where you've taken the initiative to develop new skills.
