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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find what they need.
- Company: Join Halfords, a leading retail brand with a focus on customer satisfaction.
- Benefits: Enjoy discounts on products, wellness support, and flexible working hours.
- Why this job: Be part of a dynamic team and make a difference in customers' lives.
- Qualifications: Experience in customer service and a proactive attitude are preferred.
- Other info: Inclusive workplace welcoming diverse applicants; great opportunities for growth.
Overview
- Age 21+ – £12.21 per hour
- Under 21 – £10.00 per hour
Role and Training
Got a knack with customers? Ideally, you already have retail sales experience, but if you’ve worked in another customer‑focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services. We invest heavily in training to develop your career, so whatever path you want to follow and whatever pace you want to progress, we will support you to make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To Be Successful In This Role You Will Need
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24/7
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes with significant reductions
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – access up to 30% of your pay as you earn it and save automatically
- Health Cash Plan – claim cash back towards healthcare costs and access to health and well‑being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products and services, and think about how you can contribute to their customer service goals. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped customers in the past. Be ready to share these experiences during your interview. We want to hear how you’ve gone above and beyond to meet customer needs!
✨Tip Number 3
Dress the part! When you come for your interview, make sure you look smart and professional. First impressions matter, and we want to see that you take this opportunity seriously. Plus, it shows respect for the role you're applying for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in the interviewer’s mind. Plus, it shows you’re enthusiastic about the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you've got in delivering great customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Be Proactive in Your Approach: In your application, demonstrate your proactive nature. Talk about times when you anticipated customer needs or solved problems before they became issues. This will show us you're a perfect fit for the role!
Know Your Stuff: Familiarise yourself with the products we offer at Halfords. Mentioning specific products or services in your application can really set you apart and show us that you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Halfords
✨Know Your Products
Before the interview, make sure you familiarise yourself with the products Halfords offers. Being able to discuss specific items and their features will show your enthusiasm and readiness to help customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about situations where you went above and beyond to meet a customer's needs, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Employers love candidates who can think on their feet, so share specific instances where you resolved issues effectively.
✨Be Flexible and Available
Since the job requires working on a rota basis, express your willingness to work weekends and varied hours. This shows that you're committed and ready to fit into their schedule.
