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For Companies At a Glance
- Tasks: Help customers find the right products and provide excellent service in a retail environment.
- Company: Join Halfords, the UK's leading retailer of motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and career development opportunities.
- Other info: Inclusive workplace with a focus on diversity and personal growth.
- Why this job: Be part of an exciting growth story while helping customers get back on the move.
- Qualifications: Customer service experience and a proactive attitude are key.
Halfords Rutherglen, Scotland, United Kingdom
Customer Sales Advisor
Join to apply for the Customer Sales Advisor role at Halfords
This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
- Age 21+ £12.21 per hour
- Under 21 £10.00 per hour
Got a knack with customers?
Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To Be Successful In This Role You Will Need
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. Whether it's retail or another customer-focused role, we want to see how you've wowed customers in the past!
Be Proactive and Problem-Solving: In your application, share examples of how you've taken initiative to help customers and solve their problems. We love candidates who can think on their feet and provide solutions!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we're looking for. A tailored application shows us you're genuinely interested in the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Halfords
✨Know Your Products
Before the interview, take some time to research Halfords' products and services. Familiarise yourself with their range of cycling and motoring products, as well as any recent promotions or initiatives. This will show your enthusiasm and help you answer questions about how you can assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about specific situations where you solved a problem or went above and beyond for a customer. This will demonstrate your proactive approach and ability to understand customer needs.
✨Be Ready for Role-Playing
Expect to engage in role-playing scenarios during the interview. Practice how you would handle different customer interactions, such as dealing with complaints or upselling products. This will help you showcase your communication skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. Inquire about the training process, opportunities for career progression, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.