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For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service in a retail environment.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and flexible working hours.
- Why this job: Be part of a growing team and make a real impact on customer experiences.
- Qualifications: Customer service experience and a proactive attitude are essential.
- Other info: Great career development opportunities and a supportive, inclusive workplace.
Overview
- Age 21+ – £12.21 per hour
- Under 21 – £10.00 per hour
Role and Training
Got a knack with customers? Ideally, you already have retail sales experience, but if you’ve worked in another customer‑focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services. We invest heavily in training to develop your career, so whatever path you want to follow and whatever pace you want to progress, we will support you to make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To Be Successful In This Role You Will Need
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24/7
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes with significant reductions
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – access up to 30% of your pay as you earn it and save automatically
- Health Cash Plan – claim cash back towards healthcare costs and access to health and well‑being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 3
Dress the part! Even if it’s a casual retail environment, looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight any experience you have in customer service or retail sales. We want to see how you've wowed customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take a moment to tweak your CV and cover letter to match the job description. We love seeing how you fit into our team at StudySmarter.
Be Yourself: Let your personality shine through in your application. We’re looking for genuine people who can connect with customers, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people at StudySmarter!
How to prepare for a job interview at Halfords
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about specific examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of great service, which is key for a Customer Sales Advisor.
✨Familiarise Yourself with the Products
Take some time to research the products and services offered by the company. Knowing the ins and outs of what they sell will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Prepare for Common Interview Questions
Anticipate questions like 'How do you handle difficult customers?' or 'Can you give an example of meeting a sales target?'. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Your Flexibility and Team Spirit
Since the role requires working on a rota basis, be ready to discuss your availability. Highlight your willingness to work weekends and how you enjoy being part of a team, as this will resonate well with the interviewers.
