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For Companies At a Glance
- Tasks: Deliver exceptional customer service and showcase our products with flair.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling.
- Benefits: Enjoy discounts, wellness support, and a fantastic bike scheme.
- Why this job: Be part of a growing team and make a real impact on customers' journeys.
- Qualifications: Experience in retail and a passion for helping customers.
- Other info: Flexible hours and career development opportunities await you!
Customer Sales AdvisorHalfords Greater Manchester, England, United Kingdom
Join to apply for the Customer Sales Advisor role at Halfords . This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Age 21+ £12.21 per hour
Under 21 £10.00 per hour
Got a knack with customers? Ideally, you already have retail sales experience but if you\’ve worked in another customer focused sales environment, we\’re likely to be a great fit for each other.
You\’re already a legend at quick and efficient working, and we\’ll give you the product knowledge and skills training you need to wow every customer. You\’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it\’s in Retail or elsewhere in the Group.
To Be Successful In This Role You Will Need
Experience of delivering great customer service, ideally in a retail sales environment
A proactive approach to helping customers and understanding their needs
Problem solving skills
Availability to work on a rota basis, including weekends
Ideally, some experience of working towards and achieving sales targets
Benefits
Store discount, with 25% off most products across Halfords and Tredz
Employee discount, with up to 50% off your garage bills at Halfords Autocentre
Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
Life Assurance
Uniform
Option to join our Sharesave scheme: save to purchase shares at a 20% discount
Cycle to Work scheme
Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Retail
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Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their products, services, and values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Customer Sales Advisor role and rehearse your responses. Focus on your customer service experience and how you've solved problems in the past. We want to hear your success stories!
✨Tip Number 3
Dress to impress! Even though it's a retail position, showing up looking smart can make a great first impression. It shows that you take the opportunity seriously and are ready to represent Halfords with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. We want to see how you've wowed customers in the past, so share specific examples that demonstrate your proactive approach and problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Sales Advisor. Mention your relevant experience and how it aligns with our values at Halfords. We love seeing genuine interest!
Be Honest About Your Availability: Since this role involves working on a rota basis, including weekends, be upfront about your availability. We appreciate honesty, and it helps us understand how you fit into our team schedule.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, we’re excited to see your application come through!
How to prepare for a job interview at Halfords
✨Know Your Products
Before your interview, take some time to familiarise yourself with Halfords' product range. Understanding the features and benefits of key items will help you impress the interviewer and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you identified customer needs and resolved issues, as this will demonstrate your proactive approach and problem-solving skills.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practise how you would handle different customer interactions, such as upselling or addressing complaints. This will help you feel more confident and showcase your sales abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about training opportunities or career progression within Halfords. This shows your enthusiasm for the role and your desire to grow within the company.
