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For Companies At a Glance
- Tasks: Assist customers with their purchases and provide excellent service in a retail environment.
- Company: Join Halfords, the UK's leading retailer for motoring and cycling products and services.
- Benefits: Enjoy discounts on products, wellness support, and flexible pay options.
- Why this job: Be part of a growing team focused on innovation and customer satisfaction.
- Qualifications: Experience in customer service is preferred; a proactive attitude is essential.
- Other info: We welcome applicants from all backgrounds and offer extensive training for career growth.
The predicted salary is between 25400 - 30400 £ per year.
Overview
Age 21+ £12.21 per hour; Under 21 £10.00 per hour.
Responsibilities
- Got a knack with customers? Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
- You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer.
- You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
- We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
Qualifications
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Rewards and Benefits
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes at significantly reduced prices
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – up to 30% of your pay earned upfront; help to build a rainy-day fund
- Health Cash Plan – claim cash back towards healthcare costs and access to well-being services
About
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway!
At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with Halfords' product range and services. Knowing the ins and outs of what they offer will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Customer Sales Advisor. Think about how you would handle difficult customers or upsell products effectively.
✨Tip Number 3
Network with current or former employees of Halfords to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in their team members.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially regarding working weekends. Highlighting your willingness to adapt to the rota can make you a more attractive candidate.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant retail sales experience or customer service roles you've held. Use specific examples to demonstrate your skills in problem-solving and meeting sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention why you want to work at Halfords and how you can contribute to their success.
Highlight Relevant Skills: In your application, emphasise skills that align with the job description, such as your ability to understand customer needs and deliver great service. Mention any experience you have with product demonstrations or fitting services.
Show Enthusiasm: Let your enthusiasm for the role shine through in your application. Express your eagerness to learn and grow within the company, and mention any specific aspects of Halfords that excite you.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, especially in a retail or sales environment.
✨Demonstrate Product Knowledge
Familiarise yourself with Halfords' products and services before the interview. Being able to discuss their offerings and how they can benefit customers will show your enthusiasm and preparedness.
✨Exhibit Problem-Solving Abilities
Prepare to discuss situations where you've successfully resolved customer issues. This will demonstrate your proactive approach and ability to understand and meet customer needs.
✨Be Ready for Rota Availability Questions
Since the role requires working on a rota basis, be prepared to discuss your availability. Show that you are flexible and willing to work weekends, which is crucial for this position.