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For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service while promoting our products.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and flexible working hours.
- Why this job: Be part of a growing team focused on innovation and customer satisfaction.
- Qualifications: Experience in customer service is preferred; a proactive attitude is essential.
- Other info: We welcome applicants from all backgrounds and encourage you to apply!
Overview
- Job no: 563222
- Work type: Part time, 20 hours per week
- Site: Ferndown
- Categories: Retail Colleagues
- Location: Dorset
- Salary: £10.00 – £12.21 per hour
- Business Area: Retail
- + Age 21+ £12.21 per hour
- + Under 21 £10.00 per hour
Got a knack with customers?
Ideally, you already have Retail sales experience but if you\’ve worked in another customer focused sales environment, we\’re likely to be a great fit for each other.
You\’re already a legend at quick and efficient working, and we\’ll give you the product knowledge and skills training you need to wow every customer. You\’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it\’s in Retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
We\’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We\’re the UK\’s leading retailer of motoring and cycling products and services, and the UK\’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
About Halfords Group
Ideally, you already have Retail sales experience but if you\’ve worked in another customer focused sales environment, we\’re likely to be a great fit for each other. You\’re already a legend at quick and efficient working, and we\’ll give you the product knowledge and skills training you need to wow every customer. You\’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it\’s in Retail or elsewhere in the Group. To be successful in this role you will need: + Experience of delivering great customer service, ideally in a retail sales environment + A proactive approach to helping customers and understanding their needs + Problem solving skills + Availability to work on a rota basis, including weekends + Ideally, some experience of working towards and achieving sales targets
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Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of their offerings will not only help you in customer interactions but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer, as these stories can be great conversation starters during interviews.
✨Tip Number 3
Be prepared to discuss your availability and flexibility. Since the role requires working on a rota basis, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail sales. Use specific examples to demonstrate your problem-solving skills and proactive approach to helping customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work efficiently. Mention any previous sales targets you've achieved and how you can contribute to the team at Halfords.
Highlight Availability: Clearly state your availability to work on a rota basis, including weekends. This shows your flexibility and willingness to meet the company's scheduling needs.
Show Enthusiasm for Training: Express your eagerness to learn and develop your skills through the training provided. Mention how this aligns with your career ambitions, whether in retail or another area within the company.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, especially in retail or sales environments.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've successfully resolved customer issues. Employers value candidates who can think on their feet and find solutions quickly.
✨Be Ready for Role-Playing Scenarios
You might be asked to role-play a customer interaction during the interview. Practice demonstrating products and addressing customer needs to show your proactive approach.
✨Express Your Availability and Flexibility
Since the role requires working on a rota basis, including weekends, be clear about your availability. Showing that you're flexible can make you a more attractive candidate.
