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For Companies At a Glance
- Tasks: Engage with customers, provide product knowledge, and assist in sales.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and flexible pay options.
- Why this job: Be part of a growing team focused on innovation and customer satisfaction.
- Qualifications: Customer service experience preferred; proactive attitude and problem-solving skills required.
- Other info: Inclusive workplace welcoming diverse applicants; training provided for career development.
Overview
- Age 21+ – £12.21 per hour
- Under 21 – £10.00 per hour
Role and Training
Got a knack with customers? Ideally, you already have retail sales experience, but if you’ve worked in another customer‑focused sales environment, we’re likely to be a great fit for each other. You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services. We invest heavily in training to develop your career, so whatever path you want to follow and whatever pace you want to progress, we will support you to make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To Be Successful In This Role You Will Need
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
Benefits
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24/7
- Fantastic Trade Price Bike Scheme – buy one bike per year from a range of bikes with significant reductions
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – access up to 30% of your pay as you earn it and save automatically
- Health Cash Plan – claim cash back towards healthcare costs and access to health and well‑being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Customer Sales Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what you’ll be selling will not only boost your confidence but also impress your potential employers during the interview.
✨Tip Number 2
Showcase your customer service skills in your conversations. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles, as this is crucial for a Customer Sales Advisor position.
✨Tip Number 3
Demonstrate your proactive approach by thinking of ways to enhance customer experiences. Bring ideas to the table about how you could improve sales or customer satisfaction, which will show your initiative and commitment to the role.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding working hours. Since the role requires working on a rota basis, showing that you can adapt to different schedules will make you a more attractive candidate.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous retail or customer service experience in your CV and cover letter. Mention specific examples where you successfully met customer needs or achieved sales targets.
Showcase Problem-Solving Skills: In your application, include instances where you've effectively solved customer issues or improved a process. This will demonstrate your proactive approach and ability to handle challenges.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements of the Customer Sales Advisor role. Use keywords from the job description to show that you understand what the company is looking for.
Express Enthusiasm for the Role: Convey your passion for customer service and retail in your application. Explain why you want to work for this company and how you can contribute to their success, particularly in the context of their focus on motoring services and electric mobility.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've helped customers in the past, especially in a retail or sales environment.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Be prepared to discuss how you proactively identify customer needs and solve problems, showing that you're not just reactive but also forward-thinking.
✨Familiarise Yourself with the Products
Before the interview, take some time to learn about the products and services offered by the company. This will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice answering these types of questions, focusing on your problem-solving skills and ability to meet sales targets.
