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- Tasks: Help customers with car and bike repairs while delivering top-notch service.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a fantastic bike scheme.
- Why this job: Combine your passion for vehicles with customer service in a dynamic environment.
- Qualifications: Experience in customer service and a proactive approach to problem-solving.
- Other info: Great career growth opportunities and inclusive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all. You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer.
This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We'll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Problem solving skills
- Availability to work on a rota basis, including weekends
Ideally, you'll also have the following:
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
Benefits:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Services Advisor in City of London employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords and their services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different customer situations, especially in a retail environment. Being able to demonstrate your problem-solving skills will really impress them.
✨Tip Number 3
Show off your passion for cars and bikes! Whether it's through hobbies or past experiences, let them know how your enthusiasm aligns with the role. It’s all about connecting your interests with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services Advisor in City of London
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for cars and bikes shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering great customer service and have a love for the products we offer.
Tailor Your Experience: Make sure to highlight any relevant experience you have, whether it’s from previous jobs or hobbies. If you've fitted car parts or repaired bikes, tell us about it! We love seeing how your skills can translate into this role.
Be Customer-Focused: Since this role is all about helping customers, emphasise your customer service experience. Share examples of how you’ve gone above and beyond to meet customer needs in the past – we want to know how you wowed them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Halfords
✨Know Your Stuff
Brush up on your knowledge of car parts and cycle repairs. Even if you’re not a pro, showing enthusiasm and a willingness to learn can really impress the interviewers. They want to see that you’re genuinely interested in the role and the products.
✨Customer Service is Key
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about how you tailored your approach to meet different customer needs. This will show that you understand the importance of customer satisfaction in this role.
✨Problem-Solving Skills
Be ready to discuss situations where you’ve had to think on your feet or solve problems quickly. The interviewers will be looking for your ability to handle challenges, especially in a fast-paced retail environment. Have a couple of scenarios in mind to share.
✨Show Your Enthusiasm
Let your passion for cars and bikes shine through during the interview. Whether it’s sharing a personal story about a repair project or discussing your favourite bike, your enthusiasm can set you apart from other candidates. Remember, they want someone who will wow their customers!