At a Glance
- Tasks: Lead a team to deliver excellent customer service and drive business performance.
- Company: Join Halfords, the UK's largest automotive service and repair business with exciting growth opportunities.
- Benefits: Enjoy 5.6 weeks annual leave, discounts, bonuses, and health support.
- Why this job: This role offers career progression, training, and a chance to impact customer satisfaction.
- Qualifications: Strong leadership skills, customer focus, and experience in the automotive industry required.
- Other info: We embrace diversity and encourage all backgrounds to apply.
The predicted salary is between 32000 - 44800 £ per year.
Brilliant at leading a team? Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today • £32,000 per annum • Average uncapped bonus of £10,800 per year (with potential to earn more) • 5 days a week • Earn extra with our refer a friend scheme – T&C’s Apply. Benefits Include: 5.6 weeks’ annual leave Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores Discounts on everything from groceries, shopping, insurance, days out, restaurants and more Family & Friends Discount Events Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme Financial planning support via Wagestream – access up to 30% of your salary in advance GP Access, 364 days a year, 24 hours a day Join the Share save scheme with a 20% discount on shares Health Cash Plan – to access wellbeing services and claim back healthcare costs Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. Skills and experience Fantastic leadership and team management skills within the automotive or similar industry Experience delivering high customer satisfaction and displaying effective management. Engaging and motivational, coaching-based approach to team development and able to provide in the moment training. Experience of meeting compliance standards across Health and Safety Experienced with high sales turnover and managing KPI’s Excellent communication skills, verbally and written. IT Proficient, with the willingness to learn in-house systems. Good time management A current valid driving licence We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Centre Manager employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed a team in the automotive industry. Highlight any initiatives you took that improved team performance or customer satisfaction.
✨Tip Number 2
Familiarize yourself with Halfords' values and mission. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially regarding customer experience and team development.
✨Tip Number 3
Prepare to discuss your experience with KPIs and compliance standards. Be ready to provide examples of how you've met or exceeded these metrics in previous roles, as this will show your ability to drive business performance.
✨Tip Number 4
Network with current or former employees of Halfords if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out during the application process.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and team management skills, especially in the automotive industry. Include specific examples of how you've delivered high customer satisfaction and met compliance standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and your desire to drive business performance. Mention your coaching-based approach to team development and how you can contribute to Halfords' success.
Showcase Relevant Experience: Detail your experience with high sales turnover and managing KPIs. Provide examples of how you've effectively communicated with teams and customers, as well as any IT proficiency that will help you adapt to in-house systems.
Highlight Your Motivation: Convey your enthusiasm for the role and the opportunities for progression at Halfords. Mention your willingness to learn and grow within the company, and how you align with their commitment to inclusivity and diversity.
How to prepare for a job interview at Halfords
✨Showcase Your Leadership Skills
As a Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance. Highlight your coaching approach and how it has positively impacted customer satisfaction.
✨Demonstrate Customer Focus
Halfords values excellent customer experience. Be ready to discuss specific instances where you went above and beyond to ensure customer satisfaction. Think about how you can contribute to enhancing the customer journey in your new role.
✨Understand Key Performance Indicators (KPIs)
Familiarize yourself with common KPIs in the automotive industry, such as sales turnover and compliance standards. Be prepared to discuss how you have met or exceeded these metrics in previous roles and how you plan to do so at Halfords.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responding to situations related to team management, customer complaints, and compliance issues, showcasing your strategic thinking and adaptability.