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- Tasks: Provide exceptional customer service and manage breakdown calls efficiently.
- Company: Join Halfords, a leader in commercial fleet services with a supportive culture.
- Benefits: Competitive salary, shift allowance, employee discounts, and personal development opportunities.
- Why this job: Make a real difference by helping customers stay on the road in a dynamic environment.
- Qualifications: Strong communication skills and a passion for delivering high performance.
- Other info: Enjoy a rolling shift pattern with excellent career growth potential.
The predicted salary is between 24444 - 24444 £ per year.
We are looking for a motivated and customer-focused Breakdown Advisor to join our high-performing team at our Stafford Support Centre. In this fast-paced, 24/7 environment, you will play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes.
As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you will contribute to a customer-centric, supportive, and teamwork-driven culture. You will work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road. Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency.
This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre.
Working / Shift Pattern: Rolling shift 4 on 4 off – day shift 7am to 7pm – includes working weekends and bank holidays. All shifts will be on-site at our Stafford office.
Responsibilities:
- Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions-focused experience at every interaction.
- Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence.
- Use strong initiative and sound decision-making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations.
- Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships.
- Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards.
- Maintain a performance-driven mindset, actively participating in training and development to support personal progression.
- Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements.
- Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services.
Qualifications:
- Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers.
- Thrive in a fast-paced, constantly changing environment, maintaining focus and delivering consistent results.
- Able to interpret and identify key information and elevate critical issues promptly when needed.
- Use a logical, customer-first mindset when making decisions, always striving for the best possible resolution.
- Proactive, resilient, and commercially aware.
Benefits:
- Base salary £24,444.00 per annum (£12.21 per hour), £300 per month shift allowance, eligibility for a yearly attendance allowance (eligible for £1200 per year), pension and 20 days annual leave.
- Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.
- You will have access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We would encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We are an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Breakdown Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Advisor
✨Tip Number 1
Get to know the company! Research Halfords and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills. As a Breakdown Advisor, you'll need to engage confidently with customers and colleagues. Role-play scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve resolved issues quickly and effectively. This will help you stand out during interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at the Stafford Support Centre.
We think you need these skills to ace Breakdown Advisor
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering outstanding service!
Keep It Professional: Your written application should reflect a professional tone. Use clear language and avoid jargon. Remember, you're applying to be a Breakdown Advisor, so show us you can communicate effectively!
Demonstrate Problem-Solving Skills: We love candidates who can think on their feet! Include examples of how you've resolved issues quickly and efficiently in previous roles. This will show us you're ready for the fast-paced environment at our Stafford Support Centre.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Halfords
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Breakdown Advisor role. Familiarise yourself with the responsibilities and expectations outlined in the job description. This will help you articulate how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to stay calm under pressure and resolve issues quickly, as these are key traits they value.
✨Demonstrate Teamwork and Communication
The Breakdown Advisor position requires strong collaboration with colleagues and stakeholders. Be ready to discuss how you’ve worked effectively in teams before, and share specific instances where your communication skills helped achieve a positive outcome.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your decision-making and problem-solving abilities. Think of situations where you had to prioritise customer needs or manage multiple tasks under tight deadlines. Practising these scenarios can help you respond confidently during the interview.
