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- Tasks: Lead a high-performing garage team to deliver exceptional customer experiences.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy competitive salary, bonuses, discounts, and health benefits.
- Other info: Inclusive workplace with opportunities for career development and personal growth.
- Why this job: Be part of an exciting growth chapter in motoring services and electric mobility.
- Qualifications: Proven management experience and a passion for customer service.
The predicted salary is between 40823 - 40823 £ per year.
This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where you’ll play a pivotal role in driving the centre's success. Supported by an Assistant Manager and Workshop Controller you’ll lead a team of around 11, with skilled technicians and customer services advisors to deliver a seamless service.
Maximum amount £40,823 per annum. Average uncapped bonus of £10,800 per year (with potential to earn more). 5 days a week. Earn extra with our refer a friend scheme – T&C’s Apply.
To Be a Success In This Role
- You’ll have a track record of achieving success with teams, working to give customers a fantastic experience.
- Accountable for the day to day running of your Centre, for maximising profit and minimising loss.
- Delivering excellence will be woven through everything that you and your team do, both in terms of quality standards and results.
- You’re no stranger to efficiency, and will optimise workforce scheduling, ensuring maximum capacity in the Centre to meet customer demand.
- With your analysis of customer metrics and Centre performance data, you’ll lead your team to deliver against – and exceed - sales margin and profit targets.
Along With
- Experience of exceeding customer metrics targets through effective management.
- Experience of delivering coaching/training in the moment to colleagues.
- Management experience, including managing capability and performance.
- Experience of developing colleagues through delivery of technical training.
- A track record of success in delivering against sales targets.
- Experience of meeting compliance standards across Health and Safety and quality.
- Excellent communication skills, verbally and in writing.
- Experience of labour force scheduling, with proven time management skills.
- IT proficient, with experience of using Microsoft packages, including Word, Excel and ideally PowerPoint, with the aptitude to learn in-house systems.
- A current full valid driving licence.
Benefits
- 25% off most of our products in Halfords Retail stores and online.
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre.
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
- At least 25% colleague discount at Tredz.
- Life assurance.
- Uniform.
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week.
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced.
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount.
- Cycle2Work scheme.
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future.
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services.
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
You will need to be available to attend Redditch Head Office for an assessment centre, dates to be confirmed.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Centre Manager – Lead a High-Performing Garage Team in Barry employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager – Lead a High-Performing Garage Team in Barry
✨Tip Number 1
Get to know the company inside out! Research Halfords Garage Services, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 3
Prepare for the assessment centre! Brush up on your leadership skills and think about how you can demonstrate your experience in managing teams and exceeding targets. Practice common interview questions and scenarios related to the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Centre Manager – Lead a High-Performing Garage Team in Barry
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a high-performing team and providing top-notch customer experiences.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. We’re looking for specific examples of how you've exceeded customer metrics and led teams to success, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use bullet points where possible and avoid jargon. This helps us quickly see why you’d be a great fit for our Fusion centres.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Halfords Garage Services.
How to prepare for a job interview at Halfords
✨Know Your Numbers
Before the interview, brush up on key metrics related to customer satisfaction and sales targets. Be ready to discuss how you've previously exceeded these metrics and how you plan to do so at Halfords. This shows you're results-driven and understand the importance of performance data.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in the past. Think about specific situations where your coaching or training made a difference. Highlight your management experience and how you foster a positive working environment, as this is crucial for the Centre Manager role.
✨Demonstrate Your Customer Focus
Halfords places a strong emphasis on customer experience. Be ready to share stories that illustrate your commitment to delivering excellent service. Discuss how you've handled customer feedback and improved service delivery in previous roles to show you can maintain high standards.
✨Be IT Savvy
Familiarise yourself with Microsoft Office tools, especially Excel, as you'll likely need to analyse performance data. If you have experience with any in-house systems, mention that too. Showing that you're comfortable with technology will give you an edge in managing operations efficiently.