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- Tasks: Provide top-notch support to B2B customers via calls and emails, resolving queries efficiently.
- Company: Join Halfords, a leading retailer dedicated to motoring and cycling excellence.
- Benefits: Enjoy competitive salary, hybrid working, 25 days leave, and employee discounts.
- Why this job: Be part of a supportive team making a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Overview
As a B2B Customer Service Advisor at Halfords, you\’ll be part of a friendly, supportive team that\’s central to how we deliver service excellence to our business customers. From answering inbound calls and emails to resolving queries around our Cycle to Work scheme, orders and vouchers, you\’ll play a key role in making sure issues are handled quickly, professionally and with a focus on customer satisfaction. It\’s a varied role where no two days are the same, and you\’ll be part of a close-knit team who are always ready to help each other out. You\’ll thrive in a fast-paced environment where service levels are high and customer expectations matter. With proven experience in a customer service environment, you\’re confident handling queries promptly, communicating clearly and keeping accurate records of interactions. You\’ll be comfortable juggling multiple tasks, using systems to track orders and resolve problems, and always maintaining a professional, positive attitude. Strong organisational skills, attention to detail and the ability to explain things simply are essential, as you\’ll often be the first point of contact for our B2B customers. This is a full-time role, working 37.5 hours per week, Monday to Friday (8:45am to 5:00pm). You\’ll be based in our Support Centre in Redditch 2 days per week, working alongside a team who pride themselves on collaboration, support and delivering consistently high standards of service.
Responsibilities
- Answer inbound customer calls, providing clear and timely responses to queries and issues
- Monitor and respond to customer emails, ensuring inboxes are managed efficiently and service levels are maintained
- Resolve customer problems quickly and professionally, with a focus on delivering excellent B2B service
- Support Cycle to Work scheme queries from order status and voucher issues to system use and troubleshooting
- Record and update details of customer interactions, ensuring accurate records of queries, complaints and resolutions
- Work collaboratively within the B2B customer service team, supporting colleagues and contributing to shared targets and SLAs
- Escalate complex complaints or service issues to the Team Leader when required, supporting smooth resolution
Qualifications
- Previous experience in a customer service role, ideally in a contact centre or busy retail environment.
- Strong communication skills – confident on the phone, over email and in person.
- Ability to prioritise tasks, manage time effectively and stay calm under pressure.
- Good attention to detail with accurate record-keeping and follow-through.
- Proficient in Microsoft Office packages and comfortable using systems to manage customer queries.
- A proactive, positive approach with a real focus on delivering excellent service.
Company context and working arrangements
At Halfords, our mission is to inspire and support a lifetime of motoring and cycling. As a specialist retailer, we lead the market through customer-driven innovation and a distinct product range. We are dedicated to providing our customers with an integrated, unique, and convenient service experience. Our commitment is to foster customer loyalty by offering compelling reasons to keep coming back to our stores, ensuring a lifetime of motoring and cycling enjoyment. The teams at our Redditch Support Centre work with every other area of our business, putting them at the heart of the action and playing a key role in our success and growth. If you\’re willing to get stuck in, you\’ll love it here too. We operate a 2 days per week on-site hybrid working policy at our Support Centre in Redditch Worcestershire.
Benefits
- A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, pension, life assurance, 25 days annual leave plus bank holidays and enhanced family leave.
- Commitment to ongoing personal and professional development. We help you to own and grow your potential for your current role and future career aspirations.
- Hybrid working with a blend of working in our Support Centre and from home.
- Access to a wealth of employee discounts across the Halfords suite of products and services.
- Wellbeing and inclusion resources and ongoing support, including active Colleague Networks supporting inclusion initiatives across Halfords.
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B2B Customer Support Advisor employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Customer Support Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their mission and values, especially around customer service. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer queries and how to respond effectively.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks in previous roles. Highlight any systems or tools you’ve used to keep track of customer interactions, as this will resonate well with the job requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Halfords team. We can’t wait to see your application!
We think you need these skills to ace B2B Customer Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the B2B Customer Support Advisor role. Highlight your relevant experience in customer service and how it aligns with the responsibilities mentioned in the job description.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your strong communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively resolved a customer query in the past.
Highlight Your Organisational Skills: Mention any experience you have with managing multiple tasks or using systems to track orders. This will show us that you can handle the fast-paced environment we thrive in at Halfords.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Halfords
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the B2B Customer Support Advisor role. Familiarise yourself with the Cycle to Work scheme and common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively handled customer queries in the past. Practice articulating your thoughts clearly and concisely, as you'll need to demonstrate your ability to communicate well over the phone and via email.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've resolved customer issues quickly and professionally. Be ready to discuss these scenarios during the interview, highlighting your attention to detail and organisational skills. This will show that you can handle the fast-paced environment at Halfords.
✨Emphasise Team Collaboration
Halfords values teamwork, so be prepared to talk about how you've worked collaboratively in previous roles. Share examples of how you've supported colleagues or contributed to team goals, as this will illustrate your ability to thrive in a close-knit team setting.