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For Companies At a Glance
- Tasks: Engage with customers, recommend automotive solutions, and drive sales in a dynamic team environment.
- Company: Join Halfords, a leading name in automotive services and products.
- Benefits: Enjoy a competitive salary, bonuses, and a 25% discount across the Halfords Group.
- Why this job: Be part of a passionate team that values customer relationships and offers impactful automotive solutions.
- Qualifications: Strong communication skills and experience in customer service or retail, preferably in automotive.
- Other info: Opportunity to work with both in-store and mobile teams for a seamless customer experience.
The predicted salary is between 36000 - 60000 £ per year.
Do you have a passion for all things motoring? And a real knack with customers?
This role will see you proactively engaging with customers, building rapport at pace, and advising on the products and services Halfords can provide to give them the best solution, ensuring that they leave not only with what they want, but also what they need.
You’ll work with a team to deliver sales across the Halfords group through referrals of jobs such as Tyres, MOT and Services, as well as other car maintenance needs. Recommending the right solution for the customer is what this role is all about, whether we can fix it in the car park, at our local Autocentre or by arranging for our Halfords Mobile Expert van to fix it at the customer’s home or work.
Brilliant at building relationships, you’ll work with colleagues in our Autocentre and our Halfords Mobile Expert teams to deliver a seamless customer experience.
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Excellent rapport-building and communication skills
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Experience of delivering great face to face customer service ideally in a retail sales or automotive based environment
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A track record of achieving exceptional results against sales targets, through converting conversations into opportunities
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Experience of sharing expertise with others
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A keen interest in or experience of working with motoring products / services
You’ll be paid a great salary and bonus and will enjoy 25% colleague discount across the Halfords Group as well as access to a wide range of discounts on everyday goods, financial products and services.
Automotive Services Manager employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Services Manager
✨Tip Number 1
Make sure to showcase your passion for motoring during the interview. Share specific experiences where you've engaged with customers about automotive products or services, as this will demonstrate your genuine interest and expertise in the field.
✨Tip Number 2
Prepare examples of how you've successfully built rapport with customers in previous roles. Highlight situations where you turned a conversation into a sale, as this aligns perfectly with the expectations for the Automotive Services Manager position.
✨Tip Number 3
Familiarize yourself with Halfords' product offerings and services. Being knowledgeable about what they provide will allow you to confidently recommend solutions to customers, showcasing your ability to meet their needs effectively.
✨Tip Number 4
Demonstrate your teamwork skills by discussing past experiences where you've collaborated with colleagues to enhance customer service. This is crucial for the role, as you'll be working closely with both Autocentre and Mobile Expert teams.
We think you need these skills to ace Automotive Services Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Automotive Services Manager position. Understand the key responsibilities and required skills, especially around customer engagement and sales.
Highlight Relevant Experience: In your application, emphasize any previous experience in customer service or retail sales, particularly in the automotive sector. Use specific examples to demonstrate how you've successfully built rapport with customers and achieved sales targets.
Show Your Passion: Express your enthusiasm for motoring and automotive services in your cover letter. Share any personal experiences or interests that relate to the role, as this can help you stand out as a candidate who truly cares about the industry.
Tailor Your CV: Customize your CV to align with the job requirements. Focus on skills like communication, teamwork, and problem-solving, and ensure that your achievements are quantifiable, showcasing how you’ve contributed to past employers’ success.
How to prepare for a job interview at Halfords
✨Show Your Passion for Motoring
Make sure to express your enthusiasm for all things automotive during the interview. Share personal experiences or stories that highlight your interest in cars and how it relates to customer service.
✨Demonstrate Rapport-Building Skills
Prepare examples of how you've successfully built relationships with customers in the past. Highlight specific situations where you turned a conversation into a sale, showcasing your ability to connect with people quickly.
✨Know the Products and Services
Familiarize yourself with Halfords' range of products and services. Be ready to discuss how you would recommend solutions to customers based on their needs, demonstrating your knowledge and expertise in the automotive field.
✨Highlight Your Sales Achievements
Be prepared to talk about your track record in achieving sales targets. Use concrete numbers and examples to illustrate how you've converted conversations into successful sales opportunities in previous roles.
