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- Tasks: Assist the Centre Manager in driving profitability and enhancing customer experience.
- Company: Join Halfords, the UK's largest automotive service and repair business with exciting growth opportunities.
- Benefits: Enjoy uncapped bonuses, generous leave, discounts, and health support.
- Why this job: Perfect for those passionate about customer service and seeking career progression in a dynamic environment.
- Qualifications: Previous mechanical experience, strong communication skills, and a valid driving licence required.
- Other info: Embrace diversity and inclusivity; all backgrounds are welcome to apply!
The predicted salary is between 24000 - 32000 £ per year.
Ready for the next step in management with the UK’s largest Automotive service, maintenance and repair business? We offer great career opportunities, benefits, and an uncapped bonus scheme! As an Assistant Manager, you’ll work alongside the Centre Manager to provide productive management and leadership, driving profitability with a firm focus on the customer journey. Ideally, you will have had previous hands-on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.
If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you. Don’t delay, apply today!
- Maximum amount £32,000 per annum
- Average uncapped bonus of £7,100 per year (with potential to earn more)
- 5 days a week (this Centre is Closed on a Sunday)
- Earn extra with our refer a friend scheme – T&C’s Apply.
Benefits Include:
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Skills and experience:
- Experience / Ability to deliver high customer satisfaction and experience through effective management
- Experience / Ability to deliver coaching/training in the moment to colleagues
- Technical/Mechanical ability or experience
- Experience of meeting compliance standards across Health and Safety
- Excellent communication skills, verbally and written
- IT Proficient, with the willingness to learn in-house systems
- Good time management
- A current valid driving licence
National Tyres and Autocare is part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords, we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Assistant Manager employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the latest trends in automotive service and repair. Understanding current technologies and customer expectations can help you stand out during interviews, showing your commitment to the industry.
✨Tip Number 2
Network with professionals in the automotive sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Assistant Manager position.
✨Tip Number 3
Prepare to discuss your hands-on experience as a mechanic. Be ready to share specific examples of how you've contributed to customer satisfaction and team performance in previous roles, as this will be crucial for the Assistant Manager role.
✨Tip Number 4
Research Halfords and National Tyres and Autocare's values and mission. Being able to articulate how your personal values align with theirs during the interview can demonstrate your genuine interest in the company and its culture.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any hands-on mechanical work and management roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to drive business performance. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, emphasise your communication skills, technical abilities, and experience with compliance standards. These are crucial for the Assistant Manager role and should be clearly articulated.
Show Enthusiasm for the Company: Express your excitement about joining Halfords and contributing to their mission. Research the company’s values and mention how they align with your own, which can help you stand out as a candidate.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
As an Assistant Manager, your ability to deliver high customer satisfaction is crucial. Prepare examples of how you've successfully managed customer interactions in the past, highlighting your problem-solving skills and commitment to enhancing the customer journey.
✨Demonstrate Your Technical Knowledge
Given the role's focus on automotive services, it's important to showcase your technical or mechanical experience. Be ready to discuss your hands-on experience as a mechanic and how it informs your management style and decision-making.
✨Emphasise Leadership and Coaching Experience
The role involves working closely with technicians and training colleagues. Prepare to share specific instances where you've successfully coached or trained team members, demonstrating your leadership capabilities and commitment to team development.
✨Prepare for Compliance and Safety Questions
With a focus on meeting compliance standards, be prepared to discuss your understanding of health and safety regulations in the automotive industry. Highlight any relevant experiences where you ensured compliance and maintained a safe working environment.
