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- Tasks: Assist the Centre Manager in leading a team and enhancing customer experience.
- Company: Join Halfords, the UK's largest automotive service and repair business with exciting growth opportunities.
- Benefits: Enjoy competitive pay, uncapped bonuses, discounts, and flexible working options.
- Why this job: Perfect for those passionate about customer service and seeking career progression in a dynamic environment.
- Qualifications: Previous mechanical experience, strong communication skills, and a valid driving licence required.
- Other info: We value diversity and encourage all backgrounds to apply!
The predicted salary is between 19800 - 25800 £ per year.
This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment, where youll play a pivotal role in driving the centres success.
Ready for the next step in management with the UKs largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus scheme!
As an Assistant Manager, youll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the customers journey. You will have had previous hands-on experience as a mechanic or management experience in a similar environment as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service.
If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, dont delay apply today!
- Maximum amount £36,000 per annum
- Average uncapped bonus of £7,100 per year (with potential to earn more)
- 5 days a week
- Earn extra with our refer a friend scheme T&Cs Apply.
Benefits Include:
- 5.6 weeks annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream – access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
- You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
What were looking for:
- Proven ability to deliver high levels of customer satisfaction through effective management and leadership
- Experience in coaching, training, and developing colleagues in the moment
- Strong technical/mechanical knowledge, ideally supported by a Level 2 or Level 3 qualification in Light Vehicle Maintenance (or equivalent experience)
- Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes
- Bring your own set of tools and put them to great use in a busy, well-equipped workshop
- Experience of maintaining compliance with Health & Safety standards
- Excellent verbal and written communication skills
- IT proficient, with the ability and willingness to learn in-house systems
- Strong organisational and time management skills
- Full, valid driving licence
Were in an exciting chapter rapidly growing our business with a focus on motoring services and electric mobility. Were the UKs leading retailer of motoring and cycling products and services, and the UKs largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Assistant Manager employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the latest trends in automotive services and electric mobility. This knowledge will not only help you during interviews but also demonstrate your passion for the industry and your commitment to staying updated.
✨Tip Number 2
Network with current employees or professionals in the automotive sector. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered high customer satisfaction in previous roles. Highlighting your hands-on experience as a mechanic and your ability to manage teams effectively will set you apart from other candidates.
✨Tip Number 4
Showcase your willingness to learn and adapt by mentioning any relevant training or certifications you've pursued. This demonstrates your commitment to personal development and aligns with the company's focus on progression and training schemes.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any hands-on mechanical work and management roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to drive business performance. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, emphasise your communication skills, time management, and IT proficiency. These are crucial for the Assistant Manager role, so provide examples of how you've used these skills effectively in past positions.
Show Enthusiasm for the Company: Express your excitement about joining Halfords and contributing to their mission. Research the company’s values and mention how they align with your own, particularly regarding customer experience and career progression.
How to prepare for a job interview at Halfords
✨Showcase Your Customer Service Skills
As an Assistant Manager, your ability to deliver high customer satisfaction is crucial. Prepare examples of how you've successfully managed customer interactions in the past, highlighting your problem-solving skills and commitment to enhancing the customer journey.
✨Demonstrate Your Technical Knowledge
Given the role's focus on automotive services, it's important to showcase your technical or mechanical experience. Be ready to discuss your hands-on experience as a mechanic and how it can benefit the team and improve service delivery.
✨Emphasise Leadership and Coaching Experience
The role involves assisting the Centre Manager and leading a team. Prepare to discuss your previous leadership experiences, particularly how you've coached or trained colleagues to improve performance and meet compliance standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and time management skills. Think of situations where you had to prioritise tasks or resolve conflicts, and be ready to explain your thought process and outcomes.
