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- Tasks: Repair and service bikes while delivering top-notch customer experiences.
- Company: Join Halfords, the UK's leading retailer in cycling and motoring services.
- Benefits: Enjoy discounts, wellness support, and a fantastic bike scheme.
- Why this job: Combine your passion for bikes with a rewarding career and growth opportunities.
- Qualifications: Experience in bike repair and excellent customer service skills preferred.
- Other info: Flexible working hours and a commitment to inclusivity in the workplace.
The predicted salary is between 10 - 13 £ per hour.
Got a passion for all things bike? You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role - you’ll be delivering market leading standards of cycle service and repair, after all. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every customer. Carrying out most of the service and repair work yourself, you'll also help develop other members of the team. We only work to the highest quality standards, just like you. A practical problem solver who works quickly and efficiently, you’ll help customers find and maintain their dream bike.
Ideally, you already have experience in a retail or cycle services environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you’ll need:
- Experience of service, building and repair across a range of cycles
- Experience of delivering great customer service, ideally in a retail or cycle services environment
- Experience of sharing expertise with others
- Experience of working with - and achieving - sales targets
- Availability to work on a rota basis, including weekends
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life insurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Cycle Technician in Andover employer: Halfords
Contact Detail:
Halfords Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycle Technician in Andover
✨Tip Number 1
Get your hands dirty! If you’re passionate about bikes, show it. Visit local bike shops, chat with technicians, and even offer to help out. This hands-on experience not only boosts your skills but also gives you great stories to share in interviews.
✨Tip Number 2
Network like a pro! Connect with fellow bike enthusiasts and professionals on social media platforms like LinkedIn. Join cycling groups or forums where you can share your knowledge and learn from others. You never know who might have a lead on a job!
✨Tip Number 3
Practice your customer service skills! Role-play with friends or family to simulate customer interactions. Being able to demonstrate your ability to wow customers will set you apart during interviews, especially since this role is all about delivering fantastic service.
✨Tip Number 4
Apply through our website! We love seeing applications directly from passionate candidates. Make sure to highlight your technical skills and customer service experience in your application, and don’t hesitate to showcase your enthusiasm for bikes!
We think you need these skills to ace Cycle Technician in Andover
Some tips for your application 🫡
Show Your Passion for Bikes: When you're writing your application, let your love for bikes shine through! Share any personal experiences or stories that highlight your enthusiasm and how it connects to the role of Cycle Technician.
Highlight Relevant Experience: Make sure to mention any previous experience you have in cycle services or retail. Even if it's not directly related, any customer service skills or technical know-how can make a big difference in your application.
Be Yourself: We want to get to know the real you! Don’t be afraid to inject a bit of personality into your application. It helps us see how you’d fit into our team and culture.
Apply Through Our Website: For the best chance of success, make sure you apply through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Halfords
✨Know Your Bikes
Brush up on your knowledge of different types of bikes, including kids', adult, premium, performance, and electric cycles. Be ready to discuss your experience with servicing and repairing these bikes, as well as any specific technical skills you possess.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered fantastic customer service in the past. Think about situations where you went above and beyond for a customer or helped resolve an issue. This role is all about wowing customers, so let your passion shine through!
✨Team Player Mindset
Since you'll be helping develop other team members, think of times when you've shared your expertise or supported colleagues. Highlight your ability to work collaboratively and contribute to a positive team environment during the interview.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios related to bike repairs and services. Brush up on your problem-solving skills and be prepared to demonstrate how you would handle specific repair challenges or customer queries.
