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- Tasks: Lead a team to deliver exceptional customer service and manage daily department operations.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy 25% store discount, wellness support, and flexible pay options.
- Why this job: Kickstart your management career with training and growth opportunities.
- Qualifications: Experience in supervising teams and delivering great customer service.
- Other info: Be part of an inclusive workplace that values diversity.
The predicted salary is between 29000 - 42000 £ per year.
Ready to take the next step in your Retail career? Take your knack with customers to the next level, working with your team to wow every Halfords customer you meet. This role is the gateway to management - you’ll have responsibility for the day to day running of a department, supervising and coaching others to deliver market leading standards to our customers.
A key part of the sales floor leadership team, you’ll support the store management team to enable the best service delivery to our customers. Your standards of customer service are already legendary and you’ll have an infectious enthusiasm for our products and services. You’ll have some key holder responsibility too and will be committed to following all in store security and stock loss procedures.
To be successful in this role you’ll need:
- Experience of supervising or leading a small team
- Experience of delivering great customer service ideally in a retail sales or a services business environment
- Experience of delivering on the job training / coaching to others
- Experience of working to tight deadlines
- A track record of achieving exceptional results against sales targets
- Ideally, you will also have some technical knowledge and skills in motoring or cycling, but this is not essential as technical training is provided – a commitment to your own development is essential!
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Department Supervisor in Warrington employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Supervisor in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Department Supervisor and be ready to share specific examples of your leadership and customer service skills.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Department Supervisor in Warrington
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! We want to see how much you love working with customers and how you can bring that energy to our team.
Highlight Your Leadership Skills: Make sure to mention any experience you have in supervising or leading a team. We’re looking for someone who can inspire others, so share examples of how you've coached or trained colleagues in the past.
Be Specific About Your Achievements: Don’t just say you’ve hit sales targets; tell us how you did it! Use numbers and specific examples to show how you’ve delivered exceptional results in previous roles. We love a good success story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Halfords Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of retail management and customer service. Familiarise yourself with Halfords' products and services, especially if you have a passion for motoring or cycling. This will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Department Supervisor, you'll be leading a team, so be ready to share examples of your previous supervisory experience. Think about times when you've successfully coached others or delivered training. Highlight how you motivated your team to achieve sales targets and maintain high standards of customer service.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations on the sales floor. Prepare by thinking through scenarios related to customer complaints, team conflicts, or achieving sales goals under tight deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training opportunities available for career development or how the store management team supports supervisors in achieving their goals. It’s a great way to engage and leave a positive impression.
