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- Tasks: Provide exceptional customer support and manage breakdown calls efficiently.
- Company: Join Halfords, a leading name in commercial fleet services.
- Benefits: Competitive salary, shift allowance, employee discounts, and personal development opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong communication skills and a passion for customer satisfaction.
- Other info: Enjoy a supportive culture with a focus on wellbeing and inclusion.
The predicted salary is between 24444 - 27200 ÂŁ per year.
We’re looking for a motivated and customer‑focused Breakdown Advisor to join our high‑performing team at our Stafford Support Centre. In this fast‑paced, 24/7 environment, you’ll play a vital role in ensuring commercial breakdowns are managed efficiently, professionally, and within established SLA timeframes. As a key ambassador of the Halfords Commercial Fleet Services (HCFS), you’ll contribute to a customer‑centric, supportive, and teamwork‑driven culture. You’ll work closely with colleagues, suppliers, and internal stakeholders to deliver seamless service, helping to keep our customers on the road.
Your ability to stay calm under pressure, make sound decisions, and prioritise customer needs will be essential to meeting our ambitious KPIs for service quality, accuracy, and efficiency. This role offers a brilliant opportunity to develop your knowledge of our sector, grow your skills, and contribute directly to the performance and reputation of our 24/7 Commercial Breakdown Support Centre.
Working / shift pattern for this role: Rolling shift 4 on 4 off – day shift 7am to 7pm – includes working weekends and bank holidays. All shifts will be onsite at our Stafford office.
Key responsibilities:
- Deliver outstanding customer service to internal and external customers, ensuring a professional, supportive, and solutions‑focused experience at every interaction.
- Respond to breakdown calls promptly and ensure all jobs are managed within established SLA timeframes to maintain operational excellence.
- Use strong initiative and sound decision‑making to resolve issues quickly and effectively, ensuring minimal disruption to customers and operations.
- Engage confidently and professionally with drivers, suppliers, and internal stakeholders to support timely resolutions and strong working relationships.
- Consistently meet and exceed performance KPIs, including job accuracy, efficiency, error reduction, and service quality standards.
- Maintain a performance‑driven mindset, actively participating in training and development to support personal progression.
- Support your Team Leader with operational priorities, contributing to productivity, workflow management, and overall service delivery improvements.
- Act as an ambassador for our values, promoting a positive culture and helping to unify ways of working across Commercial Fleet Services.
About you:
- Confident communicator with excellent people skills and a genuine passion for achieving high performance and great outcomes for customers.
- Thrive in a fast‑paced, and constantly changing environment, maintaining focus and delivering consistent results.
- Able to interpret and identify key information and upscale critical issues promptly when needed.
- Use a logical, customer‑first mindset when making decisions, always striving for the best possible resolution.
- Proactive, resilient, and commercially aware.
Base salary ÂŁ24,444.00 per annum (ÂŁ12.21 per hour), ÂŁ300 per month shift allowance, eligibility for a yearly attendance allowance (eligible for ÂŁ1200 per year), pension and 20 days annual leave. Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations. You will have access to a wealth of employee discounts across the Halfords suite of products and services. Wellbeing and inclusion are at the heart of our colleague experience. We offer resources and ongoing support to enhance your wellbeing at work and active Colleague Networks supporting inclusion initiatives across Halfords.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Breakdown Advisor in Stafford employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakdown Advisor in Stafford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Stay calm under pressure! The Breakdown Advisor role can be fast-paced, so think of ways to demonstrate your ability to handle stressful situations. Maybe even practice some calming techniques to keep your cool during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Halfords. Don’t hesitate – take the leap and submit your application today!
We think you need these skills to ace Breakdown Advisor in Stafford
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to providing outstanding service.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid slang. This shows us that you can communicate effectively, which is key for a Breakdown Advisor role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Breakdown Advisor position. Mention specific skills and experiences that align with the job description, especially around decision-making and problem-solving.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Halfords Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Breakdown Advisor role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience can contribute to maintaining operational excellence and delivering outstanding customer service.
✨Showcase Your Customer Service Skills
As a Breakdown Advisor, you'll need to demonstrate excellent people skills. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Highlight your ability to stay calm under pressure and make sound decisions, as these are crucial in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to prioritise customer needs or manage multiple tasks simultaneously. Practising your responses will help you feel more confident and articulate during the interview.
✨Emphasise Teamwork and Collaboration
The role requires working closely with colleagues and stakeholders. Be ready to discuss how you've contributed to team success in previous roles. Share specific examples of how you’ve built strong working relationships and supported your team in achieving common goals.
