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- Tasks: Lead a dynamic team and ensure top-notch customer satisfaction in our Autocentre.
- Company: Join Halfords, the UK's largest automotive service and repair business.
- Benefits: Enjoy competitive salary, uncapped bonuses, and fantastic discounts on products.
- Why this job: Make a real impact while advancing your career in a thriving industry.
- Qualifications: Strong leadership skills and a passion for customer experience required.
- Other info: Exciting growth opportunities and a commitment to inclusivity await you.
The predicted salary is between 34203 - 40823 £ per year.
Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.
If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you. Don’t delay, apply today!
- Average uncapped bonus of £10,800 per year (with potential to earn more)
- 5 days a week
- Earn extra with our refer a friend scheme – T&C’s Apply.
Benefits Include:
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Skills and experience:
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management
- Engaging and motivational, coaching-based approach to team development and able to provide in the moment training
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPI’s
- Excellent communication skills, verbally and written
- IT Proficient, with the willingness to learn in-house systems
- Good time management
- A current valid driving licence
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords, we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Centre Manager in London employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager in London
✨Tip Number 1
Get to know the company inside out! Research Halfords, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your leadership skills and customer service experience align with what they’re looking for in a Centre Manager.
✨Tip Number 3
Dress to impress! First impressions count, so make sure you look smart and professional. It shows you’re serious about the role and ready to lead the team at Halfords.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Centre Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Manager role. Highlight your leadership skills and any experience in the automotive industry. We want to see how you can drive business performance and enhance customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer experience and team management. Let us know why you're excited about this opportunity at Halfords and how you can contribute to our success.
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your past achievements. Whether it's meeting compliance standards or managing KPIs, we want to see how your experience aligns with what we're looking for.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our fantastic benefits!
How to prepare for a job interview at Halfords Group
✨Know the Company Inside Out
Before your interview, make sure you research Halfords thoroughly. Understand their values, mission, and recent developments in the automotive industry. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Centre Manager, your leadership abilities are crucial. Prepare examples of how you've successfully led teams in the past, focusing on your coaching approach and how you've motivated others to achieve high customer satisfaction. Be ready to discuss specific situations where you made a positive impact.
✨Demonstrate Customer-Centric Thinking
Halfords places a strong emphasis on customer experience. Think of instances where you've gone above and beyond for customers or improved service delivery. Highlight your understanding of what makes a great customer journey and how you can implement that in the role.
✨Prepare for Compliance and KPI Questions
Expect questions about compliance standards and managing KPIs. Brush up on your knowledge of health and safety regulations relevant to the automotive industry. Be prepared to discuss how you've met targets in previous roles and how you plan to drive performance at Halfords.
