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- Tasks: Lead a team of mobile technicians delivering top-notch service to customers at their homes.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a fantastic Trade Price Bike Scheme.
- Why this job: Take your career to the next level while making a real impact in the community.
- Qualifications: Experience as a Technician and strong communication skills are essential.
- Other info: Flexible shifts and a supportive environment for personal growth.
The predicted salary is between 27400 - 27990 £ per year.
A Halfords Mobile Expert Team Leader is a critical support to both colleagues and customers. With experience as a Technician already, this is an opportunity to take your career to the next level, supporting a team in delivering excellence to our customers.
Our Mobile Expert teams prepare their van at the Hub for the day ahead, then take to the road to deliver our service at our customers’ homes and workplaces. Your role is to provide management to the team to enable them to complete every job on the route to a high standard, providing technical guidance throughout the day. You'll be responsible for taking in tyre deliveries following a set process, and – if on a late shift – ensuring all Technicians arrive back at the Hub safely with all evening tasks completed to process.
You will work 16 days per month (5 days a week x2 and 3 days a week x2) consisting of 6am-6pm or 8am-8pm shifts.
For success in this role you'll need to be highly organised and a great communicator, as you'll be helping our mobile team deliver in the field to the highest standards of quality and time-efficiency. You'll need first class communication skills and will know how to get the best out of a team, running the Hub in the absence of the Hub Manager and Assistant Manager.
This role is varied, including customer facing and technical elements, alongside the field management and training of the team. The safety of our colleagues and customers is critical, so you'll ensure both the Hub and vans are a safe environment, performing repairs on our vans, training all new colleagues to standard and complying with all Health and Safety protocols.
You will have the following skills and experience:
- Evidence of delivering a great customer experience
- Experience in a Technician role, completing jobs to the correct technical standard and within the allotted time
- Experience of delivering coaching/training in the moment
- A track record of success in delivering against targets and customer metrics
- Experience of meeting compliance standards across health and safety
- IT proficient, with the aptitude to learn in-house systems
- A full valid driving licence held for a minimum of 12 months
All tools, equipment and uniform provided. A van and tools are provided for use during shifts, and kept at the Hub when not on duty.
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Team Leader - Lincoln employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Lincoln
✨Tip Number 1
Get to know the company! Research Halfords and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll communicate your skills and experience.
✨Tip Number 3
Show us your passion! Talk about your love for mechanics and customer service. We want to see that you're not just looking for a job, but that you're excited about being part of our team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Team Leader - Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience as a Technician and any leadership roles you've had. We want to see how you can bring your skills to our Mobile Expert team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our values at Halfords. Let us know how you can help deliver excellence to our customers.
Showcase Your Communication Skills: Since communication is key in this role, make sure to demonstrate your ability to communicate effectively in your application. Whether it's through your CV or cover letter, let us see how you can get the best out of a team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Halfords Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Team Leader position. Familiarise yourself with the responsibilities, such as managing a team and ensuring high-quality service delivery. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team or trained colleagues. Highlight your communication skills and how you motivate others to achieve their best.
✨Emphasise Customer Experience
Since delivering a great customer experience is crucial, be ready to discuss how you've handled customer interactions in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your automotive knowledge and be prepared to answer questions related to vehicle maintenance and safety protocols. Showing that you're IT proficient and can learn in-house systems quickly will also give you an edge.
