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- Tasks: Deliver top-notch customer service while fitting car parts and servicing bikes.
- Company: Join a leading retail brand passionate about motoring and cycling.
- Benefits: Enjoy discounts, health plans, and flexible working hours.
- Other info: Great training opportunities and career growth await you!
- Why this job: Combine your love for cars and bikes with a rewarding customer-focused role.
- Qualifications: Experience in customer service and a proactive attitude are key.
The predicted salary is between 11 - 12 £ per hour.
Love all things motoring and cycling? Great with customers? Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service.
You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem‑solving skills alongside your ability to work quickly and efficiently.
Ideally, you already have retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
Ideally, you’ll also have the following:
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
Customer Services Advisor in Evesham employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Evesham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience can shine in this role, especially if you've got a knack for cars and bikes.
✨Tip Number 3
Show off your skills! If you have any hands-on experience with car parts or cycle repairs, be sure to mention it. Even if it's just a hobby, it shows your passion and could set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic individuals who love customer service as much as we do!
We think you need these skills to ace Customer Services Advisor in Evesham
Some tips for your application 🫡
Show Your Passion: Let your love for motoring and cycling shine through in your application. We want to see your enthusiasm for cars and bikes, so share any relevant experiences or hobbies that highlight this passion!
Tailor Your Experience: Make sure to highlight any customer service experience you have, especially in retail. We’re looking for how you’ve tailored your approach to meet customer needs, so don’t hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. A well-structured application goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Halfords Group
✨Know Your Stuff
Brush up on your knowledge of car parts and cycle repairs. Even if you’re not a pro, showing enthusiasm and a willingness to learn can really impress the interviewers. They want to see that you’re genuinely interested in the role and the products.
✨Customer Service is Key
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about how you tailored your approach to meet different customer needs. This will show that you understand the importance of customer satisfaction in a retail environment.
✨Practice Problem-Solving
Since this role involves practical problem-solving, consider some scenarios you might face on the job. Practice explaining how you would handle these situations. This will demonstrate your ability to think on your feet and provide solutions quickly.
✨Be Ready for Questions
Expect questions about your availability and flexibility, especially since the role requires working on a rota basis. Be honest about your schedule and show that you’re willing to adapt. This will highlight your commitment to the role and the team.