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- Tasks: Deliver top-notch customer service while fitting car parts and repairing bikes.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, health plans, and a supportive work environment.
- Why this job: Combine your passion for cars and bikes with a rewarding customer service role.
- Qualifications: Experience in retail and a proactive approach to customer needs.
- Other info: Flexible hours, training opportunities, and a chance to grow your career.
Apply now Job no: 563371
Work type: Part time, 16 hours per week
Site: Taunton
Categories: Retail Colleagues
Location: Somerset
Salary: £10.20 – £12.41 per hour
Business Area: Retail
- Age 21+ £12.41 per hour
- Under 21 £10.20 per hour
Love all things motoring and cycling? Great with customers?
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all
You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:
- 25% off most of our products in Halfords Retail stores and online
- Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- At least 25% colleague discount at Tredz
- Life Assurance
- Uniform
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme – buy one bike per year from a rangeof bikes which have been significantly reduced
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan – claim cash back towards your healthcare costs and get access to health and well-being services
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
Ideally, you’ll also have the following:
- Some knowledge and skills in car parts fitting and cycle repair
- Some experience of working towards and achieving sales targets
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We\’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We\’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Update your details, view your application and progress.
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Customer Services Advisor employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their values, products, and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your responses. Use examples from your past experiences to demonstrate how you've handled customer interactions or challenges.
✨Tip Number 3
Show off your passion! If you love cars and bikes, let that enthusiasm shine through during your interview. Share any relevant hobbies or experiences that highlight your knowledge and excitement for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Passion: Let your love for motoring and cycling shine through in your application. We want to see your enthusiasm for cars and bikes, so share any relevant hobbies or experiences that highlight your passion!
Tailor Your Experience: Make sure to highlight any customer service experience you have, especially in retail. We’re looking for how you’ve tailored your approach to meet customer needs, so don’t hold back on those examples!
Be Yourself: We value authenticity, so be genuine in your application. Share your personality and what makes you unique – we want to get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Halfords Group
✨Know Your Stuff
Brush up on your knowledge of car parts and cycle repairs. Even if you’re not a pro, showing enthusiasm and a willingness to learn can really impress the interviewers. They love candidates who are passionate about motoring and cycling!
✨Customer Service is Key
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about how you tailored your approach to meet customer needs. This role is all about wowing customers, so showcasing your skills here will definitely give you an edge.
✨Be Ready for Practical Questions
Since this role involves fitting services, be prepared for practical questions or scenarios. They might ask how you would handle a specific customer request or solve a problem with a vehicle. Practising these scenarios can help you feel more confident during the interview.
✨Show Your Team Spirit
Halfords values teamwork, so be ready to discuss how you work well with others. Share examples of how you’ve collaborated in previous roles or how you’ve contributed to a positive team environment. This will show that you’re not just a great individual contributor but also a team player.
