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- Tasks: Lead a team to deliver excellent customer service and drive business performance.
- Company: Join Halfords, the UK's largest automotive service and repair business with great career growth.
- Benefits: Enjoy an average uncapped bonus of £10,800, 5.6 weeks annual leave, and discounts on products.
- Why this job: This role offers fantastic progression opportunities and a chance to make a real impact.
- Qualifications: Strong leadership skills, customer satisfaction experience, and a valid driving license required.
- Other info: We embrace diversity and encourage all backgrounds to apply!
The predicted salary is between 35000 - 49000 £ per year.
Apply now Job no: 553559
Work type: Full time
Site: Kingswood
Categories: Autocentre Management
Location: Bristol
Salary: £35,000 per annum + bonus
Business Area: Autocentres
Brilliant at leading a team?
Ready for the next step in your career as an Autocentre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!
Here at Halfords, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.
If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!
Benefits Include:
- Average uncapped bonus of £10,800 per year (with potential to earn more)
- 5 days a week
- Earn extra with our refer a friend scheme – T&C’s Apply.
- 5.6 weeks’ annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream – access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan – to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Skills and experience
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management.
- Engaging and motivational, coaching-based approach to team development and able to provide in the moment training.
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPI’s
- Excellent communication skills, verbally and written.
- IT Proficient, with the willingness to learn in-house systems.
- Good time management
- A current valid driving licence
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Centre Manager employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Showcase your leadership skills! When you get the chance to speak with us, highlight specific examples of how you've successfully led a team in the automotive industry or a similar field. We love to see how you can motivate and engage your team.
✨Tip Number 2
Demonstrate your customer service passion! Be ready to discuss how you've previously enhanced customer satisfaction and what strategies you used to ensure a great customer journey. This is key for the Centre Manager role.
✨Tip Number 3
Familiarize yourself with our business! Research Halfords and our services, especially in motoring and cycling. Understanding our mission and values will help you align your answers during discussions and show that you're genuinely interested in joining our team.
✨Tip Number 4
Prepare for questions about compliance and KPIs! Think of examples where you've met health and safety standards or managed sales targets effectively. Being able to discuss these experiences will demonstrate your readiness for the role.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Highlight Leadership Skills: Make sure to emphasize your leadership and team management experience in your application. Provide specific examples of how you've successfully led a team in the automotive or similar industry.
Customer Satisfaction Focus: Demonstrate your commitment to customer satisfaction. Include instances where you have improved customer experiences or resolved issues effectively, showcasing your ability to deliver high customer satisfaction.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, highlight your verbal and written communication abilities. Consider including examples of how you've effectively communicated with your team and customers.
Tailor Your CV: Customize your CV to align with the job description. Focus on relevant experience, particularly in managing KPIs and compliance standards, and ensure that your IT proficiency is clearly stated.
How to prepare for a job interview at Halfords Group
✨Showcase Your Leadership Skills
As a Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Demonstrate Customer Focus
Highlight your experience in delivering high customer satisfaction. Be ready to discuss specific instances where you went above and beyond to enhance the customer journey and how you handled any challenges.
✨Know Your KPIs
Familiarize yourself with key performance indicators relevant to the automotive industry. Be prepared to discuss how you've met or exceeded KPIs in previous roles and how you plan to do so at Halfords.
✨Prepare for Compliance Questions
Since compliance with health and safety standards is important, be ready to talk about your experience in this area. Discuss how you ensure that your team adheres to these standards and any training initiatives you've implemented.
