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- Tasks: Lead a team to deliver excellent customer service and drive business performance.
- Company: Join National Tyres, the UK's largest automotive service and repair business.
- Benefits: Enjoy uncapped bonuses, discounts, and flexible working options.
- Why this job: Great career progression, training opportunities, and a chance to make an impact.
- Qualifications: Leadership experience in automotive or similar fields; strong communication skills required.
- Other info: Inclusive workplace welcoming diverse applicants; apply even if you don't meet all criteria!
The predicted salary is between 33000 - 44000 £ per year.
Ready for the next step in your career as a Centre Manager with the UK's largest Automotive service, maintenance and repair business? Here at National Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.
If you have the desire to help drive business performance, are passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you. Don't delay, apply today!
- Average uncapped bonus of £10,800 per year (with potential to earn more)
- 5 days a week
- Earn extra with our refer a friend scheme - T&C's Apply.
Benefits Include:
- 5.6 weeks' annual leave
- Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores
- Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
- Family & Friends Discount Events
- Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
- Financial planning support via Wagestream - access up to 30% of your salary in advance
- GP Access, 364 days a year, 24 hours a day
- Join the Share save scheme with a 20% discount on shares
- Health Cash Plan - to access wellbeing services and claim back healthcare costs
- Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Skills and experience:
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management
- Engaging and motivational, coaching-based approach to team development and able to provide in the moment training
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPI's
- Excellent communication skills, verbally and written
- IT Proficient, with the willingness to learn in-house systems
- Good time management
- A current valid driving licence
National Tyres and Autocare is now part of the Halfords family. We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially around customer service and team management. This knowledge will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of National Tyres and Autocare. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlighting your leadership style and how it aligns with their focus on customer satisfaction will make a strong impression.
✨Tip Number 4
Showcase your understanding of compliance standards and health and safety regulations relevant to the automotive industry. Being knowledgeable in these areas will demonstrate your readiness for the responsibilities of a Centre Manager.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and team management skills, particularly in the automotive industry. Use specific examples of how you've delivered high customer satisfaction and met compliance standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and your desire to drive business performance. Mention your relevant experience and how it aligns with the role of Centre Manager at National Tyres.
Highlight Relevant Skills: Emphasise your communication skills, time management abilities, and IT proficiency. These are crucial for the Centre Manager position, so provide examples of how you've successfully used these skills in previous roles.
Show Enthusiasm for the Company: Research National Tyres and Autocare and mention specific aspects of the company that excite you, such as their focus on electric mobility or their commitment to employee development. This shows genuine interest and can set you apart from other candidates.
How to prepare for a job interview at Halfords Group
✨Showcase Your Leadership Skills
As a Centre Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and motivational techniques.
✨Emphasise Customer Satisfaction
Highlight your experience in delivering high customer satisfaction. Be ready to discuss specific instances where you improved customer experiences or resolved issues effectively.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the automotive industry. Be prepared to discuss how you've met or exceeded these metrics in previous roles.
✨Demonstrate IT Proficiency
Since the role requires IT proficiency, brush up on any relevant software or systems used in the automotive sector. Mention your willingness to learn new in-house systems during the interview.