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- Tasks: Lead a team to ensure high customer satisfaction and drive business performance.
- Company: Join National Tyres, the UK's largest automotive service and repair business.
- Benefits: Enjoy 5.6 weeks annual leave, discounts, and financial planning support.
- Why this job: Great career progression, training opportunities, and a chance to make an impact.
- Qualifications: Strong leadership skills, customer satisfaction experience, and effective communication required.
- Other info: Inclusive workplace; all backgrounds encouraged to apply!
The predicted salary is between 32000 - 48000 £ per year.
Apply now Job no: 554286
Work type: Full time
Site: Glasgow
Categories: Autocentre Management
Location: Glasgow
Salary: £40,000 Per Annum + Bonus
Business Area: National Tyres and Autocare
Brilliant at leading a team?
Ready for the next step in your career as a Centre Manager with the UK’s largest Automotive service, maintenance and repair business with great career opportunities, benefits, and an uncapped bonus scheme!
Here at National Tyres, we are looking for a Centre Manager, who will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.
If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you, don’t delay apply today!
Responsibilities:
- Lead and manage the team to ensure high customer satisfaction.
- Drive business performance and meet compliance standards across Health and Safety.
- Engage in coaching-based team development and provide in-the-moment training.
- Manage high sales turnover and KPIs effectively.
- Communicate effectively with team members and customers.
Benefits Include:
5.6 weeks’ annual leave
Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
Family & Friends Discount Events
Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
Financial planning support via Wagestream – access up to 30% of your salary in advance
GP Access, 364 days a year, 24 hours a day
Join the Share save scheme with a 20% discount on shares
Health Cash Plan – to access wellbeing services and claim back healthcare costs
Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too.
Skills and experience:
- Fantastic leadership and team management skills within the automotive or similar industry
- Experience delivering high customer satisfaction and displaying effective management.
- Engaging and motivational, coaching-based approach to team development and able to provide in-the-moment training.
- Experience of meeting compliance standards across Health and Safety
- Experienced with high sales turnover and managing KPI’s
- Excellent communication skills, verbally and written.
- IT Proficient, with the willingness to learn in-house systems.
- Good time management
- A current valid driving licence
National Tyres and Autocare is now part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
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Centre Manager employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed a team in the automotive industry. Highlight any initiatives you took that led to improved customer satisfaction or team performance.
✨Tip Number 2
Familiarize yourself with the latest trends in automotive services and electric mobility. Being knowledgeable about these areas can set you apart as a candidate who is not only experienced but also forward-thinking.
✨Tip Number 3
Prepare to discuss your experience with KPIs and sales turnover management. Be ready to explain how you have met or exceeded targets in previous roles, as this will demonstrate your ability to drive business performance.
✨Tip Number 4
Emphasize your communication skills during the interview. Practice articulating how you engage with both team members and customers, as effective communication is key to leading a successful centre.
We think you need these skills to ace Centre Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Centre Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Leadership Experience: In your CV and cover letter, emphasize your leadership and team management skills. Provide specific examples of how you've successfully led a team in the automotive or a similar industry, focusing on customer satisfaction and performance.
Showcase Communication Skills: Effective communication is crucial for this role. Make sure to demonstrate your verbal and written communication skills in your application. You could include examples of how you've effectively communicated with team members and customers in past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the values and goals of National Tyres and Autocare. Mention your passion for customer experience and your desire to drive business performance, aligning your personal goals with those of the company.
How to prepare for a job interview at Halfords Group
✨Showcase Your Leadership Skills
As a Centre Manager, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance. Highlight your coaching approach and how it has positively impacted customer satisfaction.
✨Demonstrate Customer Focus
The role emphasizes providing an excellent customer journey. Be ready to discuss specific instances where you enhanced customer experience or resolved complaints effectively. Show your passion for customer service and how it drives business performance.
✨Understand Compliance and Safety Standards
Familiarize yourself with health and safety compliance standards relevant to the automotive industry. Be prepared to discuss how you have ensured compliance in previous roles and how you would implement these standards in the new position.
✨Prepare for KPI Discussions
Since managing high sales turnover and KPIs is part of the job, come equipped with data or examples that demonstrate your success in meeting or exceeding KPIs in previous roles. Discuss your strategies for driving sales and improving performance metrics.
