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- Tasks: Deliver top-notch customer service and assist with vehicle and bike fittings.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and a fantastic bike scheme.
- Why this job: Be part of a growing team making a real impact in motoring services.
- Qualifications: Experience in customer service and a proactive approach to helping customers.
- Other info: Flexible hours with opportunities for career growth in an inclusive environment.
The predicted salary is between 10 - 13 £ per hour.
Responsibilities:
- Deliver market-leading standards of service to customers.
- Work on customers’ vehicles in our car park and on bikes in-store, and provide fitting services (car parts fitting, technology fitting, cycle building and cycle servicing).
- Develop practical problem-solving skills and work quickly and efficiently.
- Draw on retail experience, and tailor your approach in a customer-focused sales environment where possible.
Qualifications:
- Experience of delivering great customer service, ideally in a retail sales environment.
- A proactive approach to helping customers and understanding their needs.
- Availability to work on a rota basis, including weekends.
Preferred Additional Skills:
- Some knowledge and skills in car parts fitting and cycle repair.
- Some experience of working towards and achieving sales targets.
Benefits:
- Store discount, with 25% off most products across Halfords and Tredz.
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre.
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies.
- Discounts on groceries, holidays, insurance, days out, restaurants and more.
- Employee wellness programme offering free, confidential support and counselling 24/7.
- Fantastic Trade Price Bike Scheme — buy one bike per year from a range of bikes at significant reductions.
- Life Assurance.
- Uniform.
- Option to join Sharesave scheme: save to purchase shares at a 20% discount.
- Cycle to Work scheme.
- Wagestream – access up to 30% of pay as you earn it; save automatically from salary.
- Health Cash Plan - cash back towards healthcare costs and access to wellbeing services.
About Us:
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Equal Opportunity:
Not sure you meet all the criteria? We’d encourage you to apply anyway. At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Services Advisor in Bristol employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Halfords. Understand their values, products, and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your responses. Use examples from your past experiences to demonstrate your skills and how you can deliver top-notch service to customers.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent Halfords well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Advisor in Bristol
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you've got in delivering top-notch customer service. We want to see how you’ve gone above and beyond for customers in the past, so don’t hold back!
Tailor Your Application: Take a moment to read through the job description and match your skills and experiences to what we’re looking for. A personalised application shows us you’re genuinely interested in joining our team.
Be Proactive: We love candidates who take initiative! Share examples of how you’ve proactively helped customers or solved problems in previous roles. It’ll make your application stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Halfords Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of car parts and cycle repairs. Familiarise yourself with common issues customers face and how to solve them. This will show that you're proactive and ready to help customers right from the start.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to meet a customer's needs. This will demonstrate your ability to thrive in a customer-focused sales environment.
✨Be Ready for Practical Questions
Expect some practical questions or scenarios during the interview. They might ask how you'd handle a specific customer issue or how you would fit a part. Practising these scenarios can help you respond confidently and effectively.
✨Dress the Part
Even though it's a retail position, dressing smartly can make a great first impression. Aim for a neat and professional look that reflects the company's values. It shows that you take the opportunity seriously and are ready to represent the brand well.
